Taco Bell — Restaurant in California

Ordered on the app for in-store pickup. On the app it said the order was ready when I pulled into the parking lot. I went to get my order from the dining room and it was closed on a Friday at 11:45 AM.

Only 1 car in the drive thru so I decided to not abandon my order like I usually do. It took 13 minutes in the drive thru to pick up my order with only 1 car in front of me. The food was cold soggy from sitting so long and I went over my allotted time for lunch.

When I brought it to the attention of the employee at the drive thru that I would not have ordered food on the app if dining room was closed. And that they should not offer in-store pickup if the dining room is closed because now that I got stuck in the drive thru I am now over my allotted time for lunch. His response was that I would get back to work sooner if I stop talking then closed the window and walked away. 1 minute late or 5 minutes late is the same write up for being late at my job.

I will never go back to any Taco Bell ever again! The fact that I have had to abandon my orders at multiple locations because they close the dining room during the day and still allow you to order in store pickup. And that literally trap you in the drive thru with no way to get out. First time in 20 years at my job that I have been late back from lunch....

This particular taco bell is ALWAYS disgusting and vile. I cant imagine they are bringing in good business. Ive eaten at this one about 6 times over the timespan of 3 years. EVERY SINGLE TIME the beef has an off taste, like cleaning chemical or something. This most recent time, i got slow roasted chicken crunchwrap sliders in a luxe box. The entire food order and bags smelled disgusting before i even opened it. Very offputting smell. I still tried to eat it, and the chicken was dry and seemed dehydrated and a pretty dark color. It was a big part of why the order smelled so weird. It also tasted seasoned differently than any other taco bell ive gotten slow roasted chicken from. It was 100% old chicken from the day before, as i ordered during the first hour they were open. This is by far the strangest and possibly even malicious Taco Bell location i have ever come accross. Their management and cooking methods need to be analyzed and controlled more strictly. This is a health hazard and i might have to report it to the health...

Just wanted to share how my experience was going there this evening, we sat in the drive threw for about 15 min with only one car a head of us. No biggie I understand the covid rules have changed things. Now we get up to the window and the guy looks like he is higher then a kite got our food and left. As we pull out and turn in to hazel we notice we are missing a item then we start to eat and notice there’s onions when we asked for no onions! It may be no big deal to some but I am allergic and I shouldn’t have to make it a big deal to get food I can eat. We are on a time crunch so we couldn’t turn around so I thought I would call let them know what happen and give them the opportunity to say come back when you can and we will fix your order. So guess what happens? I call the phone rings and rings and then they answer and HANG UP, and now I went from irritated to mad that’s just rude! So I call again and it just rings and rings and rings. I am glad it’s not the only Taco Bell around because I will be going to another...