Walked into Hungry Jacks West Richmond with my friends ordered my food on the screen and waited patiently for my food multiple orders were given out before mine, people that ordered after me and had bigger meals after i had finally got my name called I went and collected it whilst 2 boys were standing there laughing at me whilst they handed me the food I then went back to my table to eat my food but opened up my chicken royale first because they were acting weird to find out that they had put jalapeños in my burger I went up to the counter with the 2 chicken royales and asked for the manager they laughed at me and brang out 2 people that weren’t the manager before they had actually got the real manager and I had told him about it and he made the burgers good and that was fine but there’s no way they could have accidentally put jalapeños in my burger, I am actually allergic to jalapeños so luckily I checked the burger before biting into it. This is unacceptable behaviour from these teenagers. I had asked one of the workers who goes to my school and he had said it was Stan. Also the people who were pretending to be the managers names were Stan and Georgie. I just wanted to come and hang out with my friends and get a chicken royale because...
Read moreWest Richmond hungry jacks something fishy going on in there, ordered my food there three times different nights. The food is always cold like put in the fridge or left out a day ago, onion rings were cold too which shouldn't be. The manager gave me a funny look like hiding something... Not enough workers employed there too. The other workers are not sure what they are doing... Very poor service. Ordered from my phone and expecting my burger to be made freshy and wait because I ordered it at the front of there store. So when I went it, it should take 8mins to make it, they gave me the burger straight away that when I suddenly knew it was pre made earlier and when I took it home. Tasted old, slimey and cold... worst hungry jacks spot. Please go somewhere else. I had to put my half eaten burger in the bin. I hadn't had any sleep yet and it is now morning and got tummy ache. Stay away from there avoid at all cost. They pretend to care when they don't, they weren't falling any one. Please get health inspection in and new workers. No excuses for this to go on. Unforgiveable they should be ashamed of themselves for disappointing customers and putting hungry jacks in a bad view...
Read moreFriday Night, around 10:30 pm on 8/4/22, I ordered a Veggie burger meal from the drive-through. Usually, when I order a veggie burger, I get a vegan whopper cheese with Regular cheese and mayonnaise. They gave me A wrong burger Rebel whopper. I understand anyone could have made that mistake.
I went back to the store to exchange the burger. The store was closed for walking in customers, so I used the drive-through. Two girls were working in the front. I told them this was not the burger I had ordered. Instead of helping me with the problem, one of the girls smelled the burger and returned it to me, saying its a vegan burger.
While I was trying to explain to her that I Never order a Rebel whopper, she left the conversation in the middle rudely without saying anything. Now I can see from the window that she is talking to the other team member, and they both are laughing at me. And I know they were laughing at me because they were looking at me, pointing fingers at me. I was so deposited with their behaviour I left from there without getting a burger. I am never coming back to this store. I hope the store manager will...
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