Mosaic Hotel — Restaurant in Adelaide

What a disappointing experience for a night out with friends. While the food was delicious, the service and staff treatment were far from it. We waited over an hour for each round of our table service drinks to arrive. At the end of the night, after we had paid, a staff member, who appeared to be the manager, accused one of us of making inappropriate comments toward a young female staff member. This came as an absolute shock to us—first, because we have a young daughter at home, and second, because some of us were sober and could not recall any such comment or even remember speaking to or seeing the staff member near our table as she "cleared" it, though it was still full of dirty dishes when we left. It seems the young staff member may have overheard other conversations and assumed they were directed at her. However, we were simply talking amongst ourselves, and we have no idea where she got this idea from or any of this information being a topic of our conversations. In fact, we don’t recall her even being at our table. As the kind people we are, we were already on our way out when this happened, but we offered to leave willingly to avoid causing further discomfort for the staff member. However, the stares and treatment we received from all the staff as we left were completely unacceptable. I’ve never seen a grown adult male leave on the verge of tears for something he didn’t do or say and made to feel embarrassed and uncomfortable. We won’t be returning, and we sincerely hope this staff member receives the...

Unfortunately only two good meals out of six tonight. It was our third time coming to the mosaic, we have randomly come in mostly for birthday celebrations and tonight was the same. Firstly my chicken burger was raw, I thought the thick piece out the side looked a little suspicious, therefore tried to cut it open, and with great strength cut open raw chicken with a butter knife. Secondly all 3 beef schnitzels came out over cooked and extremely chewy. The staff handled appropriately, offering replacement meals, I declined as I lost my appetite seeing raw chicken. Everyone else declined for different reasons, my nana continued eating as she isn’t one to throw a fuss, my dad continued eating as he was hungry and didn’t want to wait for a replacement, my aunt an ex chef was disappointed and didn’t wait a replacement. The only two good meals were the tandoori chicken (sided with roasted veg) and the meat pizza converted to a calzone. Although staff handled it in an appropriate way and we did not pay for the chicken burger and the schnitzels changed to half price; There seemed to be a lack of empathy for the mistakes, especially with the raw chicken, acting like it wasn’t the first time this had occurred? Or maybe they were not having a great night? Later in the evening we had seen two more schnitzels returned to the kitchen from another table, unsure if they had similar problems to us or not. Unfortunately due to this experience I don’t believe we...

We had Sunday lunch at the Mosaic for the first time since opening. My husband ordered a chicken parmigiana and I order the schnitzel with mushroom sauce on the side! We requested the meal with vegetables but were told they only came with salad. When the meals did arrive my mushroom sauce sat on top of the schnitzel with 3 bits of mushroom. I did not get it on the side as requested, so consequently it quickly soaked into the breadcrumbs, making the top soggy. My chips were luke warm. The chicken parmigiana was fine. Whilst we were eating someone came around and asked how the meal was, I told him about the mushroom sauce and he said he would tell the chef. He should have told the waiter who took the order, who obviously did not give the instruction in the first place, to the chef. When we were ready to pay we had no idea what the procedure was so had to go back to the desk at the entrance where the girl directed us to the drinks bar! I think the organisation is poor, the staff hasn't been properly trained and found sitting on a bench with a pile of cushions around you unhygienic especially during this covid period. The table next to us was only an arms length away and we could hear everything those people were saying. Again too close during this pandemic. The decor is very nice but we would not be eating...