Firstly let me say the person that served me was extremely polite, efficient and knowledgeable when it came to the menu and she made one of the best sandwiches I've had in a long time. She was polite and curious at all times and I was going to give 5 stars. While waiting at a different area of the counter for my coffee I witnessed probably one of the worse customer service events in years. A woman asked for a chi latte and please make sure there is no garnish on top as it effects her breathing. As she was served her latte with cinnamon garnish on top she politely informed the older long blonde haired woman with glasses that she asked specifically for nothing on top as it effects her breathing. The server took back the latte, scraped off most of the topping with a knife, wiped the rim of the cup with a dirty dish cloth and handed back the latte to the woman to the distust of 3 other patrons that witnessed the act. The woman stated that she couldn't believe that she did that. The server barked "what should I have done, make another one??" And at that instant myself and another said Yes of course you should. The server huffed, threw up her hands and walked away.
Totally ruined our experience for our first and last visit...
Read moreJust went grab a quick takeaway. They are always fairly quick on the delivery so it is good for people in a rush to order from here. The coffee is good and well-tempered in general. But if u are looking for good service attitude, u may come to a wrong place. I was in a rush this morning so I come over here to grab a quick coffee. There was nobody at the counter at the moment so I wait there quietly. A lady come over and say “ you good?”, like I am in occupied a line and other people need to take order. I said “I haven’t take my order yet”. She said with a smug and irritated attitude “ yeah, that was what I am asking”. I took my order and wait on the side. I looked at her initiating a conversation with other customers always with “hello” or “how are u”. I am wondering what make me different? Skin colour or my ethnicity? I don’t know and don’t wanna ask. The extra star is giving to their quick and consistent deliveries. Unlike her, I can give objective rating...
Read morePopular Cafe located in the food court of the West Lakes Westfield Shopping Centre. There are 20 different sandwiches listed on the menu board so to make ordering simple you just ask for the number you want or it can be made to order. Today I ordered number 5 which is chicken, avocado, lettuce and mayonnaise on white bread. Breads are from Bakers Delight and are so fresh. Rolls and focaccia’s are available as well as sandwiches and salads. A great selection of cakes, slices, tarts and donuts are also available along with coffee, tea, hot chocolate, flavored milks and smoothie’s. My sandwich was delicious but be prepared to wait to order as it’s...
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