NIJUMARU North Park (Prospect) — Restaurant in Adelaide

The last 2 visits were decent here. Until tonight happened. They changed their ordering system to QR code ordering which was a smart move to save up time to ask for the floor staff to come every time if I needed to order something. Was told that everyone on the table can do their individual ordering using the QR code and also there will be extra charge if there's too much food wasted. Done ordering and was waiting for my food to come. The first few dishes came out the right amount. Then came 5 big bowls of seaweed salad and we were told that we ordered 10 serves of seaweed salad. Checked with my friends on the amount that we ordered and we are very sure that we only ordered 2 serves of the seaweed salad. Went on to check with a lady holding an iPad walking around that the order was wrong. She told me that was the order and what we would want her to do. Given that it's an 'All You Can Eat', ordering 10 serves of seaweed salad would be quite abnormal for 6 people. Was gonna ask her to take some away but we were a big group so the other table of friends said that they can help with the seaweed salad so that was it. Then another round of food came, 6 bowls of edamame came which we had originally ordered 2 at most. The floor staff didn't even bother about it and just left. Again, 'This is what you ordered.' The other table of friends were waiting for their orders and suddenly 10 bowls of miso soup were served. 'This is what you ordered.' One of my friends asked the male floor staff to check if it was correct. 'Yes, this is what you ordered.' The guy made an effort to bring the order tickets to our table. 2 separate tickets of miso soup. Each with 5 serves of miso soup at the same time. I doubted that my friend can make 2 orders of 5 miso soup at one go as the order system requires 2 confirmation for the order to be sent thru. It would at least take a minute. Bringing 2 tickets showing the same time and telling us that we made the order. Think about it. How fast can my friend complete the order given that we would also order other food at the same order. Well, again we were forced to share the soup among all of us. 'There is a surcharge for food wastage.' which was told from the very beginning. Had to continue the dinner with either food order going missing or getting extra serve of the same food. Toward the end of the 90 minutes, no one came to tell us about the last order for the table. Our QR code for ordering was just taken away while we were celebrating a friend's birthday. At the end of dinner, I just realised that my friend ordered salmon sashimi way before the 90 minute time limit and had checked with the floor staff several times. The answer was that it was coming/we are making them now. Salmon sashimi never came so the friend asked for compensation as they made a promise that the sashimi was coming and $43 per pax is not cheap at all given that not all of us are getting high pay. The friend argued with the floor staff for quite a while about this. Then one of the female floor staff was getting more and more impatient with my friend even though she wasn't the one who was dealing with my friend. She was asking a few of us to calm my friend down and that he was going overboard with the compensation. The female floor staff continued saying that he was hindering them from working normally and that she was only paid so much for the job. Maybe the boss needs to raise her salary at this point as she thinks that she's underpaid for dealing with customer complaints as a floor staff member. Before we could even try to talk to my friend, the female floor staff just barged into my friend's conversation with the other staff and started talking with a really loud volume. The end of the argument was dramatic and almost everyone was pissed. Cheap defrosted frozen food comes in dozens even though you make 2 orders or 5. Expensive sashimi takes ages to come and always under portion and under size. I hope the owner can take this seriously and improve on the service. The floor staff members were impolite except...

Was extremely disappointed with the overall service and the behaviour of the staff at Nijumaru North Park. An evening filled with frustration, mistakes, and a lack of professionalism.

Opted for "all you can eat", $43 per person. Initially, we were informed about a surcharge if we couldn't finish what we ordered within the 90-minute timeframe. We were assured that the staff would notify us when it was time for our last order.

We were asked to order food through a QR code, but to our surprise, the food arriving at our table was often double or even more than we had ordered. When we tried to clarify this with the staff, they insisted that it was what we had ordered, even showing us a printed order list. It seemed like either their system crashed and duplicated our orders, or they mistakenly printed the list.

We initially brushed it off, thinking that some excess food could be shared among our large group. However, the stress of potentially paying for wasted food prevented us from ordering more. It was only when we had nearly finished the food that the staff admitted their mistake of duplicating some of our orders. This made us feel incredibly unhappy, as we were paying for the restaurant's system error and couldn't fully enjoy our meal due to the unnecessary stress.

Furthermore, the service was slow and inefficient. Some of our food orders were significantly delayed, wasting our time. When we tried to inquire about the delayed items, one staff member kept counting how many of us were present instead of addressing our concerns. This prolonged the waiting time unnecessarily, as she counted multiple times and seemed more focused on that than resolving the issue.

Additionally, we were not informed when to place our last order, as promised initially. Instead, they abruptly collected all the QR codes from our table while we were celebrating a friend's birthday, preventing us from ordering more food. This sudden action without any prior notification was highly disappointing.

As customers, we expect our dining experience to be worth the amount we pay. Paying for the restaurant's mistakes and errors in the ordering system is unacceptable. The business owner should consider implementing a more efficient and reliable ordering system. Such confusion not only frustrates the staff but also disappoints the customers.

To add to our dissatisfaction, one of our friends ordered 20 servings of sashimi within the designated 90-minute timeframe but was only served half of the order. Initially, the staff claimed that our time had expired and they couldn't serve us any more sashimi. However, after checking their records, they acknowledged their error and promised to bring the remaining sashimi. We waited for an excruciatingly long time, continuously checking with multiple staff members, only to be left waiting for almost an hour. While waiting for the sashimi, one of my friends went to the bar area to refill our water. We informed the staff that we were happy to wait there, but they assured us they would bring the water to our table. However, the water never arrived, and we noticed three staff members gathered and pointing fingers at us. This behaviour was rude and unprofessional, leaving us feeling disrespected and neglected.

Finally, when my friend attempted to speak with a manager or person in charge to express our dissatisfaction, we were met with an unorganized and disrespectful response from the staff. We had to repeatedly repeat our concerns to different individuals, only to be interrupted and redirected to another staff member. This lack of professionalism and a rude and dismissive attitude made us feel unheard and disrespected as paying customers. The apologies offered by the staff lacked sincerity and failed to address our concerns adequately.

Overall, my experience at Nijumaru North Park was far from satisfactory. I strongly recommend the management take these issues seriously, revaluate their staff training and communication procedures, and strive to improve...

In response to the comment by the owner:

Our feedback was based on an honest and genuine experience at your restaurant, without any bias or malicious intent. As customers, we firmly believe in providing both positive and negative feedback to assist businesses in understanding their patrons' perspectives and striving for improved customer satisfaction. We were disheartened by the claim that our feedback constituted cyberbullying. Our feedback of our dining experience was never to threaten or intimidate your establishment in any way. It is truly upsetting to feel insulted by this characterization of our feedback. We genuinely believe that customers' concerns and experiences play a vital role in helping businesses grow and improve. Our feedback was meant to offer constructive criticism and highlight areas where enhancements could be made. We are disappointed by the perceived defensiveness in the owner's response. We want to emphasize that our intention was never to cause offense or harm, as that would serve no benefit to either party.

I am writing this review to express my extreme disappointment with the Japanese buffet experience I recently had at Nijumaru North Park at Shop 50/264 Main N Rd, Prospect SA. I had high hopes for an enjoyable dining experience, especially because we were celebrating a friend's birthday. However, it turned out to be one of the worst dining experiences I have ever had.

The service at Nijumaru North Park was nothing short of abysmal. Despite specifically ordering dishes for our friend's birthday at their "All you can eat" buffet, they failed to deliver the food we had requested. Instead, they continued to serve us food we did not order (e.g., rolls of sushi, seaweed salad, edamame, ice cream), as if they were intentionally ignoring our requests. This lack of attention and care was not only disappointing but also made us feel unimportant on such a special occasion.

To add insult to injury, the service staff displayed a shocking level of disinterest and apathy towards our dissatisfaction. We tried to communicate our frustration, but our concerns were met with indifference and neglect. It was clear that customer satisfaction meant nothing to them, which is completely unacceptable, especially during a celebratory event.

Furthermore, the restaurant's attempt to rush us out was both unnecessary and distressing. They needlessly turned up the volume of the already noisy music, creating an uncomfortable atmosphere that was far from enjoyable. Instead of making us feel welcome and valued, they made it painfully obvious that they wanted us to leave. Such behavior is not only unprofessional but also disrespectful to paying customers.

Considering the subpar quality of the food and the abysmal service we received at an "All you can eat" buffet, the price we paid was an absolute rip-off. The lack of value for money was astounding, and it left us feeling cheated and taken advantage of. We had expected to create lasting memories on this special occasion, but instead, we were left with disappointment and a sense of wasted opportunity.

In conclusion, our experience at Nijumaru North Park was nothing short of a disaster. The combination of extremely poor service, failed food orders, psychological distress, and the restaurant's audacity to hint us to leave made it abundantly clear that this establishment does not prioritize customer satisfaction. Regardless of any future changes they may make, I will never return to this restaurant. I strongly urge anyone planning to celebrate a special occasion or looking for a pleasant dining experience, especially at an "All you can eat" buffet, to avoid this place. It is absolutely not worth the money or the emotional toll it takes on you. Save yourself the disappointment and seek out other dining options that genuinely value their customers and aim to provide a...