Paradise Hotel — Restaurant in Adelaide

Wow.... I recently reviewed the Highbury Hotel which is pretty dreadful but the north east has sunk to new lows with the re-opening of the Paradise Hotel. My partner and I dined there last night (and I use that term loosely). Warning bells were ringing when we waited to be seated and waited and waited and waited.... eventually the guy in front of us went and actually found someone to help. So we finally made our way to the table. We couldn't be bothered waiting so ordered some drinks at the bar. Our order was taken and I ventured over to the salad bar to see what was on offer. Just looking at it made me want to take a shower. 5 manky bowls of tired wilted salads slopping over the sides creating a health hazard of epic proportions. I gamely slopped some salads onto my (slightly dirty) plate but when i tried to eat any of it I found it to be completely tasteless (rice salad), had that slightly off taste (coleslaw) and was sopping wet and wilted beyond recognition (garden salad). When the mains eventually came out they weren't much better. My partner had ordered the flathead and there were 4 tiny thin slivers of overcooked dry fish on his plate with some very ordinary chips and, as we had already established neither of us was going near the salad bar, no greenery in sight. Photo of fish attached. I ordered the rotisserie chicken with the chimi churri sauce and it was exceptionally ordinary also. I get better chicken from Coles. The sauce was a gloopy green mess and the chips again pretty ordinary. The Paradise Hotel doesn't seem to know what it wants to be and the renovations are frankly bizarre. Wait staff hand write orders and then have to enter them in to electronic pads on the walls, doubling the time it takes to take orders. Why not give them all ipads and then they only have to do it once? The decor is quite odd too. The outside area is nice and airy but inside they seemed to have run out of money with hideous rattan dining sets you would find in the breakfast restaurant of a dodgy 2 star hotel. Prices are a premium and yet there are not enough staff to service the massive area with only 1 staff member per large section. Also, why provide table service and then make us go to a salad bar? It defies logic to be honest. As you can imagine, I am VERY unlikely to return and I have already let my family know not to bother trying it out. Once the novelty of a new spot to dine wears off I can't imagine they will be having too many people come back to eat there. Maybe to have a drink and sit outside but I wouldn't touch any of the food there again if you actually paid me. We have a new winner for worst venue on the north east. ...

Supposedly a $3 million upgrade, its a pity that some money wasn't spent on choosing their employees more carefully or training them in customer service. In total with drinks in excess of $100 spent, well over 2 hours of my life I will never get back, if you want poor service, average food, to be treated like an inconvenience then this place is for you. Where to start, in a group of 19 to be told you cannot order separately at bar and no separate bills although 1 group of 3 had already done so, then acting like they were doing us a favour to process our Card details after we had sorted the bill out at table. Orders eventually taken on a pad then the staff member went to a wall mounted unit with her back to us and re-entered again, double entry, time wasting. Ordered a bruchetta 2 Bryon bay $30 steaks and seasonal greens, one couple had their mains when the bruchetta turned up, OK these thing happen, 10 minutes later the seasonal greens turned up, approx 15 minutes later the steaks turned up, sent greens back to be warmed up went searching to 4 different tables to find a salt shaker that actually had salt.(later as we were leaving mentioned to a Female staff member that maybe they should have been filled before the lunchtime service and was informed they knew how to do their jobs she turned and just walked off, Clearly not) My steak was ordered medium and mixed up with a guy at the end of the table who ordered rare, after eating a bit we exchanged plates, my wife ordered medium well and ended extremely well done. i tried the coleslaw from a very sad salad bar, the vegetables had been shredded so fine it had no texture and so much mayonnaise that its lasting impression in the mouth was slime. In summary, what a waste of $3 million dollars and what a disappointment to so...

Avoid avoid avoid !! Had the most disappointing lunch here today as part of a group of 30 seniors . We had been given a 3 course menu earlier in the day so that we could pre order the main courses which we all dutifully filled in . On arrival we were all seated , soup was a serve yourself affair adjacent to the salad/ veg area . Then we waited ..waited ...waited ...and waited some more ...eventually after almost an hour the main courses began to arrive ( remember we had preordered ) and continued to arrive in dribs and drabs over the next 45 minutes The anticipated Roast of the day ( we were told duck) was in fact pork , 2 fatty slices , Luke warm with some sort of orange vegetable ? that was microwaved to death with a scoop of grey ,questionable, mashed potato . The Chicken Korma was in fact something vaguely resembling a white chicken sludge and the Bangers and mash arrived about an hour later looking like the sausages had sat under a warming light for two hours and the same questionable mash . But the most ludicrous experience was saved for dessert ...firstly a bowl with two scoops of ice cream was placed on the table with the promise that “ spoons and topping is coming “ ......yes that was true ...spoons appeared ....and Three Catering Sized Plastic Squeeze Bottles of Topping ... to be handed around , squeezed and then whisked off to another table ! We kept expecting Basil Fawlty to appear at any moment !! Kudos to our server Taylor who was running the whole time ,apparently the only staff member in our area . We were later told that the Chef had quit the day before and the temp staff didn’t know what was happening . Totally unacceptable food and service and a distinct lack of presence by any...