Torrens Arms Hotel — Restaurant in Adelaide

Should have known things were going to be bad when we walked in at 7.10pm on Valentine's Day for dinner and the place was very quiet. The TA used to be a busy place and the fact that I was able to book a table on Valentine's Day when the other 4 venues I called were already booked out was telling. We ordered 2 glasses of wine and grilled haloumi as an shared entree and a duck dish and Korean grilled chicken for mains . I asked the waitress if she needed a pen and paper to take the order and she assured us that would not be necessary . (Unproven confidence) The fun starts: the wrong bubbly gets delivered to the table a Prosecco instead of the Crozer sparkling. Hmm not even close. We are sitting there chatting and notice that other people who were seated after us are getting their food before us. I was just about to query this when our mains arrived. We reminded the waitress that we were still waiting for our entree. We also said that we would not accept the main course meal being placed under a heat lamp as it would dry the duck out. Well the Haloumi came and was nice. One star for that. We then sat for some time and we're offered a free drink because of the delay. At 8.30 we asked the waitress if we would be waiting much longer be and she said it would not be much longer. Waited a bit longer, saw the superviser and told her we were not very happy to which she said they were plating up as we spoke. 10 mins later with the food still not arriving we decided to just go. Paid for what we had had and left. I cannot in good conscious give any more stars than I gave and if there was an option for 0 stars I think I would have given it. With the prices of food and alcohol getting higher all venues have to get much better at how they provide HOSPITALITY to the customers. In my opinion the TA needs to get back to basics and stop treating your customers so poorly. If you are reading this and thinking of going to the TA for a meal save yourself the aggravation and...

I've had bad service at the torrens arms on 4 occasions and some of the staff were complety horrible. I see reviews on here with low star ratings and I'm not surprised at all. Someone said to me that eventually places that provide services to customers will really need to step up or loose a lot of business. I think the torrens arms is a really nice pub in regards to atmosphere but in my personal experience the staff have never been up to standard. I stopped coming in because of poor service but I miss enjoying a coffee or meal as it's one of the best pubs in Adelaide when it comes to atmosphere. I hope oneday they really up their standards in service rather than having a bad attitude as the general public deserve decent service. It's always been a shame that the service hasn't been great but on the odd occasions there has been a decent staff member that has given great service so this is just some feedback to let you know that some of us have had to be patient and have been tolrent towards a low standard of service but I forgive those who haven't been up to scratch as long as they learn from their mistakes. I might consider coming back oneday in hopes that things may...

Met some relatives for dinner and was told when we ordered that there was a 30 minute wait for food. After some time, around 45 minutes, the waiter came and asked how our meals were. We informed him we had not received them yet. He went to the kitchen and came back informing us they would be ready in 15 mins. Eventually the meals came out and were delicious. We were the last table in the area, and even tables who arrived after us had enjoyed their meals and left even before we received ours. I was very disappointed in the service and always thought that the wait staff would check that you received your meals in a reasonable time, but to be asked how our meals were when obviously we still had our cutlery unused was a bit of a problem. We were told the problem arose because there were a lot of large orders on the night (Thursday night). Surely the meals should go out in some sort of order. I hate to think what happens on the weekend. I have heard of this occuring before and will not be returning...