Baskin-Robbins Kedron — Restaurant in Brisbane City

The only flavour you have to try in a cup, cone or waffle cone is Pecan Praline.

Trying a sample spoon wont do it justice as you may miss the delicious gems that are inside.

The staff sewm to be ok most of the time.

There are seats inside to sit down and blinds you can roll down the window in case the summer sun is out and about.

Theres also napkins and rubbish bins inside too.

They have ice cream birthday cakes that are on display inside their fridge or you can make one to order. We've never bought one ourselves but they look fabulously delicious.

There are also public toilets located in the building block facility.

Its always clean inside too.

The cookie dough flavour used to be great when they had uneven chunks in it but now they've replaced it with mini chip size pellets that dont cut it.

The fundaes are sure to give the kids a massive sugar rush.

The chocolate they use to coat the waffles could be tastier....like the chocolate magic taste😍

Plenty of parking spaces but it does get busy. On the way in theres a narrow corner turning in but most...

Update: Response from owner: "It was right flavour, colour, design and size."

Sure, a very poor execution of the promised design...The owner has refused to send a copy of the photograph of the cake we ordered, so unfortunately I cannot upload a comparison photo. But it is okay because I will source this from a different store and upload the "Expectation vs Reality" - it is honestly a total meme.

The manager/store owner straight up hung up on us when we told him the cake received was not the cake we ordered.

Stay tuned for further updates :)

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False advertising and poor customer service.

Ordered a cake and got a cake that looks nothing like the sample in the Cake photobook.

No refund/returns because the cake says "Happy Birthday [insert name]".

Excuse for the lousy appearance of the cake received - "The photographed cake is made of plastic. We cannot actually make a cake with a pair of boots that large as advertised, sorry."

I would avoid this store and spend your hard earned...

I wasted $85 on a birthday cake today, I was cheated and sold a completely different cake to what I asked for and refused a refund. He was very rude to me when I called him, and later hung up the phone on me. Ashrav is his name, and he told us that all the photos in the photobook they show us are fake and photoshopped and that no one can actually make them.

Very disappointed in the service here - I have bought so many cakes from Baskin Robbins in the past, and this is the first time I have had this issue. Pathetic performance from a company that in the past has provided such an excellent service.

Reply: It is regrettable that you have been unable to learn from your mistakes, and your poor performance is reflected by the multitude of negative feedback you have received thus far. This is clearly not the first time you have bungled a cake, and it appears that this is a regular...