Hungry Jack's Burgers Boondall — Restaurant in Brisbane City

Dear owner/manager of this restaurant, The other day I was at your restaurant with my kids, getting some food. The food was great, this is not a review about the quality of food that I received.

This review is to whomever it may concern in regards to the appalling manner in which one of your staff was talking to other staff members.

As I entered the store with my kids, the first thing we heard was hostile shouting coming from the kitchen directed to a staff member. A number of unacceptable slurs and vile language was heard throughout the whole dining room. My kids have never heard most of the swear words that were being directed at staff members before in their life.

Rather than walking straight back out, I awkwardly proceed to place my order with a poor junior staff member on front counter, who looked miserable and scared to be quite frank. Rightfully so!

After I placed my order and took a seat, I saw an older blonde lady on the larger side storm through the kitchen, relentlessly bullying the other staff in a non-constructive way.

The workplace attitude and behaviour that was displayed by this one employee is absolutely unacceptable and sickening to say the least. This is not how you speak to human beings and definitely not staff that work beneath you.

I notice that I'm not the first customer to experience something like this at this restaurant after reading a few of the other reviews.

At Bradd Kelly industries, I have a team of over 50 people that work for me and let me tell you, If any of my employees was caught talking to anyone else like that on my watch, I'd do everything in my power to make sure that working at B.K.I would be the last job they'd ever work.

I hope that Hungry Jacks head office are aware of this situation as you can't have middle-aged - elderly woman screaming at kids less than half their age and expect some sort of positive outcome in their work ethic or morale.

What I witnessed was straight up abuse and needs to...

This is THE most frustrating HJs in the area, so much so that I've abandoned them for other options. I've lost count how many times I've been told at the drive-thru that they're 'just waiting on Hash Browns' [at 9am] and been asked to park out the front and wait - for ages - defeating the entire purpose of a drive through. You only get told this after you've pulled up, ordered and paid of course.. so you're already committed to have your time wasted. If you guys can't organise to have breakfast-food ready, smack bang in the middle of breakfast-times, there's something really basic missing here, and it wastes everyone's time. Hence I sadly just had to stop risking my time on their dodgy drive through. Yesterday was particularly bad as I got given my coffee at the drive through, told to go wait. Of the four [4!] of us who were told to wait, 3 of us eventually got given someone else's order, (some of which were opened to determine the error, thus had to be remade inside.) The entire experience took over half an hour, it was just absurd. Coffee is totally cold by then. I wanna say this must have been 10th+ time in 6 months where I've been told to wait, the 5th time where in the end multiple people all got someone else's order and had to then had to wait even longer to have them remade. I'm over it, and it's a shame cos it's the closest HJs to my place and, location wise, is the perfect place to drive through as I'm shooting through to the highway *If only the Drive-thru functioned reliably and competently as...

Subject: Serious Concerns About Conduct and Service at HJ Location – 10:20 PM, Thursday 19 June

To whom it may concern,

I was at your store around 10:20 PM on Thursday, 19 June, waiting to collect an Uber Eats order, and I was genuinely shocked by what I witnessed.

There was constant yelling, a bell ringing non-stop, staff banging equipment to make loud noises, and some employees were even carrying others around in full view of customers — almost as if cradling a newborn. The atmosphere felt more like a boxing gym than a professional workplace.

To make matters worse, I realized that my first order had already been prepared but was not handed to me for almost 10 minutes. The food was just sitting there, which raises concerns about food quality and service efficiency.

This level of unprofessional behavior, combined with service delays, is deeply disappointing. If I were a team member or shift manager, I’d be concerned about the impression being left on customers and delivery partners alike.

I hope this feedback is taken seriously and followed up with the appropriate training or...