Jao Jorm Thai Restaurant — Restaurant in Brisbane City

I was the fourth person to arrive for a booking someone else made for six people. After waiting twenty minutes we had to flag down a server to order. Then, I waited an hour and 10 minutes for Pad Thai, which was not nearly as good as previous times I have ordered here. It was a bit goopy. The wait staff did not apologise for the delay, even when I went up to query the order after an hour.

The worst part was, all four of us at the table were charged corkage for a bottle of wine only two people drank, and they didn't even bring an ice bucket. I can appreciate that sometimes places get busy, but if there was a delay we could have been warned. Also I noted heaps of other tables ordered and received food, suggesting our order might have been forgotten. This used to be a favourite local Thai place of mine, but I'm glad it is not the only option around.

Edit to respond: thank you for acknowledging the slow service. I wouldn't have felt the need to leave a negative review had anyone done so while we dined.

I'll give you the benefit of the doubt and assume all staff simply failed to hear us when we:

1. asked for all the food at the same time when ordering.
2. notified waitstaff the other two customers would not be coming.
3. verbally questioned the staff as to why the entire party of four was charged corkage when we only had two wine glasses for the 2 people who had wine.

By the way, it is a bold and inaccurate assumption that I finished the pad thai because it was so amazing. I arrived hungry and then waited 90 minutes in total for my dinner to arrive.

It is great that you, (presumably our server that night?) had plenty of time to watch me when I finally got the chance to eat as the restaurant was closing down. But it would have been a much nicer dining experience if you did not stare at me while I ate. Regardless, I would not have left a bad review if you had found the time to apologise for the extreme delay at any point that evening, instead of being extremely rude when I flagged you down after over an hour to politely ask if my meal had been forgotten and then overcharged us for corkage when...

(Old review) "Order online is available which is very convenient. Tried several food, I think the taste by Jao Jorm is in top 3 n Brisbane wide. Highly recommended." Been two years since the first review, now they're tremendously recommended. If you're new in Moorooka nearby and hungry now, going visit their. It is a must-do.

This restaurant got managed the pandemic successfully and is now solidly settled as a Moorooka local star. I tend not to be an avid fan of any business but do visit Jao Jorm every week, it's more than hundred times since the review. Kind service is fundamental which isn't even talkworthy. Within 0% of my own perspective, Jao Jorm's food is objectively and gastronomically DELICIOUS. That's a certain truth. Delicious. I have been uncoundtable number of Thai cuisines in Brisbane with one hope of seeking just a food that deserves my time and money, and Jao Jorm Thai Restaurant is one of the businesses where serves it. Especially in these pricy days, they spontaneously stayed in serving authentic food rather than turning the business into fancy dining like KINN. Look at the price on the menu then you will understand what I am talking about. Many thanks to Jao Jorm. Hopefully this business stays in this successful...

I am very disappointed in this restaurant, always come here on my lunch break from the hospital. I decided to switch it up and come here for dinner with a friend, the evening staff are absolutely disrespectful and non transparent. As soon as we arrived we were asked if we had a booking, when we replied no and if it was okay, the staff member completely ignored us and walked away, we were confused as to whether we were able to eat there or not? After a while I noticed she set up a table for us with barely any communication. When we sat down and ordered drinks, she was looking at us like we had committed a crime, showed no sense of customer service. We waited almost and hour and half and still did not receive our dinner whilst other people who were there after us received full meals. After I had asked what happened to our meal we were told ‘Do you still want to eat here?’. I was absolutely beyond shook as we were there for a total of 1hr and 45mins and were asked that question. The same staff member had reassured customers next to us that there was a delay in the food, she had maintained eye contact with me and proceeded to walk away knowing. Very poor customer service and I am actually very sad and will not be support this...