McDonald's Newmarket II — Restaurant in Brisbane City

Very poor management!!! Poor customer service!!!!! Went to maccas Newmarket on 28th Nov. had 3 orders, #166, #167,#169 between 21:52-21:56

#166 and #169 were exactly the same order( just different drinks), which was the 28th Nov. Special offer ; #167 was a quarter pounder by itself(no recipe). After waiting for 30 mins, finally got my first item for order# 169 at 10:22, which was funny, cause order#166 was exactly same items but didn't get called out first🧐, my husband and I went to the counter and asked, thinking they might "accidenly" skip the #166 order, 3 mins later they gave us the order$166, with missing sauce, so we told one of the staff about it, also mention we still waiting for order #167, the staff just turned around grab a sauce put on the counter and walked away WITHOUT SAYING A THING, no apologies for missing out items for the order, nor answer enquiry for the order #167. We can see food has been prepared and lining up at the work station, nobody was packing it, they were just sitting there and getting cold, including our burger, called and asked another lady( looks like the manager?) about order #167, she checked the monitor, grab the burger from the work station(which has been sitting there since we received the first order 10 mins ago), put it one the desk and said" THERE YOU GO", no eyecontack, no apologies for the long wait, not even a "thank you" very speechless and disappointed

They were approximately 7 group of frustrated customers being waiting for long time, we waited 40 mins in total to get our food, there were people been there for 45 mins and still waiting by the time when we left.

Got home, found the quarter pounder burger was over-cooked, dry and disgusting, this was by far the worse experience ever with MacDonald's, very...

Review: The Great Sausage Grid Debacle

Well, I’ve just survived what was apparently called a Sausage Grid. I say “apparently” because at no point during the meal did my tastebuds receive any confirmation that a sausage, a grid, or even a passing acquaintance of either was involved.

What turned up on the plate looked like something that had escaped from a spice rack accident in Marrakesh and then been rolled down a Bunnings car park on a hot day. The smell hit first — a wall of “mystery herbs and spices” so aggressive Colonel Sanders himself would’ve filed a restraining order.

The flavour? Imagine taking every unlabelled jar from the back of your pantry, tipping them into a blender, and then straining the result through a gym sock. That’s about where we landed. I wasn’t so much eating as trying to solve a culinary Sudoku — every mouthful had me guessing what it might be. Chorizo? Cardamom? Road base? Who knows.

The texture didn’t help. Sausage Grid (if that is its real name) had the consistency of something that once aspired to be meat but got lost somewhere around the “mystery loaf” section of the supermarket.

By the halfway point, I felt like I’d been cast as an unwilling contestant on MasterChef: Guantanamo Edition.

The only redeeming feature? It’ll make a great story at the pub — right up there with “the time Dave ate a dodgy kebab at 2am” and “when Gaz drank warm mid-strengths at the footy.”

Verdict: If you see Sausage Grid on a menu, take my advice — grid it straight...

Edit: AVOID THE DRIVE THRU: expect to be literally STUCK in the drive thru for at least half an hour every fri/ sat night. Massively understaffed but too greedy to close the drive through or warn drivers. Can’t turn around or leave because the line up is too long. Get nothing for your trouble but a messed up order. Not happy. This is the 3rd time it’s happened. Not a one off

This Maccas is hit and miss. But my review is based on general service. If I was basing it on todays service it would be a 1 star rating.

Nothing more annoying then when you've ordered for a family, get home and are missing someone's order. Especially when you had to wait 20 minutes and specifically ask drive thru staff if everything is in the bag, and they rudely say, "yes" like it's an inconvenience to answer, then turn their back and walk away (no manners at all). Got home and called the manager to say, "hey I'm missing food" and he says give me your name and number and you can collect it next time you come in, like he's doing me some sort of great service.

Umm Buddy, you're actually not doing me any favours. I paid for it! What do I get for your bad service? Nothing. I get to return to the store where they hope I will give them more money. Gone are the days when McDonalds was big on...