Mountain Bliss — Restaurant in Brisbane City

I went to order a chicken tikka today and asked the girl waiter if it comes with gravy or not and she misguided me and said "yes it does come with gravy". I waited for the order to arrive and after the cooking was done the inexperienced, incompetent girl comes back and says "sorry sir the tikka does not have gravy" after the food has been cooked and claims that "I am new here". Are you serious? Is that a matter of my concern that you are new? I have asked for a swap and even that was denied by her supervisor. I have already wasted my money due to her misdirection and her mistake. If you have misguided the customer at least replace the dish with something we are asking for. The tikka itself was just terrible and very poorly made. This isn't the first time. The inexperienced staff, especially this new girl today does even know what the products are like. If you don't know what you are serving then stop hiring staff that have no idea what your products are like and making us wasting our money. In the past we ordered chicken biriyani twice and both the times the biriyani was terrible and was clearly made many days ago. Most of the time, these staff they hire have no clue what the food is like or what they are serving and are completely clueless when we ask them questions about the food. This is terrible customer service. We ask them a certain question and they can't even respond with correct information. Please hire staff that have at least some basic conscience about answering questions about your food correctly. We can't believe you put these inexperienced staff at the FRONT desk to...

I had a really disappointing experience at Mountain Bliss, a Nepali restaurant with terrible customer service. Here’s what happened:

When I arrived, I asked the front staff if they had a traditional Nepali drink called ‘Tongba,’ even though it wasn’t on the menu. Surprisingly, she said, “Alright, I’ll get one for you.” I found it odd that they served something not listed, and I strongly suspect it might have been homemade alcohol they were selling without any proper authorization.

For dinner, I ordered their Thali set, expecting a decent meal. However, what I received was just a bowl of plain rice, a small portion of meat, and a cheap mixed vegetable curry—definitely not worth the $27 they charged. I didn’t mind the food itself as much, but the quantity and quality didn’t justify the high price.

To make things worse, they charged me $25 for the Tongba. At no point did they mention the price beforehand, and after just one sip, I regretted ordering it. It wasn’t even good, and I left it unfinished. When it came time to pay, they insisted I use PAYID instead of Apple Pay, which felt suspicious. They told me that since the drink wasn’t on the menu, it couldn’t be processed through the system—highly unprofessional and questionable.

Overall, this experience left a bad taste in my mouth. If this restaurant is selling drinks off the menu like that, it feels borderline illegal. I hope others read this review and avoid similar frustration. If you’ve had a similar experience, please leave honest feedback to warn others. Don’t let them take advantage of...

When commenting on the service provided by Sangay Tshomo at Mountain Bliss, it’s clear that Sangay exemplifies the high standard of hospitality the place is known for. Guests frequently mention Sangay's dedication to ensuring a pleasant stay. Here are some specific points:

Personalized Attention: Sangay is often recognized for his warm and personalized approach to guest service. He takes the time to understand the needs and preferences of each guest, ensuring that they feel welcomed and well-cared-for throughout their stay.

Local Knowledge: Sangay's deep knowledge of the local area is a significant asset. He provides valuable recommendations on activities, local attractions, and dining options, helping guests make the most of their visit to the region.

Problem-Solving Skills: Sangay is known for his quick and effective problem-solving abilities. If any issues arise during a guest’s stay, he is swift to address them, often going above and beyond to ensure that the situation is resolved to the guest's satisfaction.

Friendly and Professional Demeanor: Sangay balances professionalism with a friendly and approachable manner, making guests feel at ease while still maintaining a high level of service.

Overall, Sangay's contribution to the service at Mountain Bliss significantly enhances the guest experience, making stays memorable and encouraging...