Ramentic — Restaurant in District of Canberra Central

Ramentic for me by far is the most decent place in Canberra to get a proper Ramen. Flavour and quality is almost close to the one's you get from Tokyo. And that is why I drive all the way from Gungahlin to Braddon every time. Ever since though, their customer service isn't very good. The owner/chef and the lady who always works on the floor only entertains who they want to entertain. They are not very welcoming to everybody, which didn’t really bother me at the time. I only go for the Ramen anyway.

Today, I went with my mom, ordered a Ramentic with Extra Noodles (because it was written on the extras section on the menu and I was extra hungry, which I don’t have to explain). The server questioned me if I was sure I wanted extra noodles, if I have been there before and was aware of the portion size. I’m a regular and she’s always the one who serves me but didn’t seem to remember me at all. Of course, I was sure of what I asked for. Regardless, you should not be questioning your guests about their preferences. The way she said it made me feel like I didn’t have the right to order extra noodles which I was happy to pay for. The chef/owner served my Ramen but didn’t bring extra noodles, so I asked where it is and he asked back “you want it now?”. Obviously, I want it now. I won’t be eating my noodles later by itself would I? He went back with it explaining that people would ask for the extra noodles after they’ve finished their meals if there was more broth left, that noodles is going to get soggy if left for too long and that usually, “women” would not be able to finish it and it’s going to go to waste and that he hates wasting. He exerted a lot of his energy trying to explain all that when all I wanted was ramen with extra noodles. How hard was that? Don’t get me wrong, I’m also a chef by profession and I understand the craving of delivering a perfect, top of its quality meal to a guest-- but don’t go questioning them about ordering something that is available on your menu and stereotyping that they would not be able to finish it and put it to waste. That’s the least of your concern. It’s on your menu, they payed for it, you give it. I’m sure you know that in any business, wastage is inevitable. You have to have an allowance for it when you’re writing menus and doing food costing.

It’s frustrating that you do not know who your regulars are or if so, do not know how to take care of them. Also, do not discriminate your guests. When you saw I was a lady, you presumed that I would not be able to finish my meal, but I did.

I have been working in the hospitality industry for 8 years now and I’ve learnt that humility is the key to good customer service. As a chef, I would receive orders that would not really fit my standard or would find weird or would hassle me, but I do everything in my power to deliver because at the end of the day, I want my customers leaving happy and satisfied. It’s sad to see that you do not value your customers well enough. Good service always wins over good food. I...

Hidden Gem Alert! 🍜 Tucked away in Braddon just minutes from Canberra CBD, this Japanese ramen shop deserves its crown as the undisputed best ramen in the capital. From the first sip to the last slurp, every element sings with authentic Tokyo vibes - I'd swear I was transported to a backstreet noodle joint in Shinjuku!

The springy, fresh-made noodles are the star - perfectly textured with that ideal chewiness that only comes from masterful craftsmanship. But let's talk about that velvety tonkotsu broth... Rich yet never cloying, simmered to deep umami perfection that hugs your soul with every spoonful. The ajitsuke tamago (marinated soft-boiled egg)? Absolute revelation - molten golden yolk cascading from its soy-kissed whites like a savory lava flow.

While Canberra's dining scene keeps evolving, this unassuming spot remains my go-to pilgrimage for authentic Japanese flavors. Pro tip: Come hungry, leave blissful, and prepare to dream about that broth until your next visit. 🇯🇵✨ #RamenRedefined...

Where can I get a tonkotsu ramen in canberra??? Ramentic's pork bone broth tasted like smoked kombu/nori and bacon, which is ok, if you want bacon/ham and sesweed soup. At least they did not call it tonkotsu!!! Not sure if they burnt the stock bones or used bacon bones but very dissapointing, overwhelming smokey flavour either way. Most expensive ramen I have ever had, in the bottom three ramen I have ever had. Egg not included in $18 price? They use a rind on smoked flavoured pork loin in the ramen? Which is also a dissapointnent to people with a delicate palate and good sense of taste. Missing all the delicate flavours of traditional ramen. The stock did have the sticky lip texture that comes from hard boiling for a long period. The noodles were good. Service was good. No takeaway ramen, and located in worst place to...