Canbnb Pty Ltd — Local services in District of Canberra Central

Hi, I’m writing this review as an owner who letted my property through the Canbnb management company on Airbnb.

I really don’t like providing negative reviews on Google, but I was very disappointed by my experience and I want to make other owners aware of the issues I experienced.

For example, I requested a gardener to come once a month prior to leaving Australia and we returned to find many of our plants had died. The company wouldn’t consider providing us with any compensation, despite that I was paying for the gardener and they were regularly servicing the house.

We also have a small dog and Canbnb couldn’t guarantee that pet safe products were used on the garden. This caused me a lot of anxiety when we returned and our dog was sick. Thankfully, they eventually confirmed all products used were dog safe.

I often asked for things to occur via WhatsApp and despite written agreement from staff, it didn’t occur. This led to me feeling very misled, de-prioritised and frustrated.

I was also promised that we would return to a house that was cleaner than before. Instead, we returned to damage, such as carpet stains and a hole in the wall, which I needed to alert the company to before any action was taken.

Judging by guest reviews, most of our guests had a positive stay. However, as owners, our experience wasn’t nearly...

I've never used an Air BNB before this one. I found it a great experience. I was given great but simple instructions to find n access the joint. I was given a video that went through everything without that boring time wasting ferl. It was great and stress reducing. The place was modern, exceptionally clean and well decorated/furnished. We got there after a long drive, got the key, got to our car park and to our rooms. Made to feel important when we entered by the way it was all set up. I met other people staying in the building and I don't know if they were permanent residence or visitors but everyone was polite and friendly. Very comforting. We had a great time visiting our capital and its sights over a longish weekend. And there is this massive park just a short walk away full a great stuff!. I'm use to space as a farmer with several hundreds of hectares at my personal disposal and the park was a connection for me to keep the city madness away. Daniel the owner was at my disposal and very helpful. Thankyou for our stay, it was my first holiday away from the farm in a...

Our recent Airbnb stay was an absolute gem. The apartment's standout feature was undoubtedly the mesmerising view overlooking the water. From sunrise to sunset, it provided a breathtaking backdrop to our entire stay, leaving us utterly captivated. Daniel's instructions for check-in were crystal clear, ensuring a hassle-free arrival. What truly set this experience apart was the host's meticulous attention to detail within the apartment. Every corner was thoughtfully curated, showcasing a commitment to guest comfort and satisfaction. The fully equipped kitchen, well-stocked with essentials, was a pleasant surprise, making dining in a pleasure. The apartment's cozy amenities and thoughtful touches, added a touch of luxury to our stay. In summary, this Airbnb offered a perfect blend of natural beauty and exceptional hospitality. It's a place where you can unwind, connect with nature, and relish the host's genuine dedication to providing an...