caffe luxxe — Restaurant in District of Tuggeranong

Absolutely terrible service. I have never been told by a Cafe that I can't have an extra plate to share some muffin with my toddler. Apparently they only serve their cakes as stand alone "meals". Even the manager came out to reinforce this policy. Seriously? Such a simple fix to make your customer happy. Never will go back.

In reply, an extra plate isn't a big ask is it? 5 seconds to wash it equals a return customer. Pretty good value for money. I recommend revising your policy. Also, I notice other comments about bad service. In a competitive market you may want to work on this, with multiple cafe options on offer in the Hyperdome you want people to think of your cafe as their favourite, service matters. Oh, and as a rule, never leave rude replies to online feedback as you have done several times to other customers....

This place won't let your toddler have a plate of their own, this is really silly. All cafes do this. Went to post on the community Facebook group but it's already on there and people are pretty amazed you guys would do this, it's getting quite a bit of traffic. Someone suggested posting google reviews so here i am. I see there's also other reviews here saying the same thing, and your response is to be rude to people about it like its not a backwards rule. This is terrible customer service both in the cafe and here. Does the owner know you're doing this? No one...

I’ve never felt so harassed by a coffee shop anywhere as I was this morning at this place. Obviously they were busy but to check on my progress 3 times within the space of about 5 minutes was over the top. The final straw was when they then referred three people to stand in front of the table to await my finishing. My whole coffee experience would have been no more than 15 minutes from the time of delivery to my leaving. When I politely went to the counter to complain I was...