McDonald's — Restaurant in Drouin

This Ex Regular customer will NO LONGER attend this sewer you call a restaurant. This is the only Mcdonalds where the so called My Macas Ap does not work. Ask a employee the curt answer is "There is nothing I can do about it" Address the shift manager and surprise surprise. The same retort: "There is nothing I can do about it" When advised that this is the only store in which that app did not work whilst at he Pakenham store and others we attended worked beautifully; the genius advised me: "It must be you phone" There was absolutely NO EMPATHY. CUSTOMER SERVICE? I ASK WHAT BLOODY CUSTOMER SERVICE. I would not mind if the food was reasonably priced but Maca's must think theirs is Silver Service.

I have yet to get the exact order I asked for. Just this last Sunday morning (07/04/2019) I ordered two small Lattes, one de can and the other a standard latte. They could not even get that right. We received one small latte which did not indicate whether it was a normal coffee or de-caf, and a large unidentified cup of something, which we presumed was a coffee. On trying it, the cold contents tasted vile. My wife thought it was a chai and I thought is was one of those yuppie milk drinks and that too did not indicate anything on the cup cover. Neither us could drink it. As I have said this is only the one instance. There have been many many more.

The first thing Mc Donalds should do it to teach their staff manners and courtesy. We have never had this problem at other stores. What is it with the Drouin store. Staff there must have been having a bad hair day. Just take note Boganville. You have not only lost us as customers but many more people. We were talking to friends last night and discussing the Drouin store, and they too stated they would never return to that store due to utter incompetence...

Tonight after doing our shopping, we decided to treat our family to McDonald's. We waited in the drive through to give our order. Drouin McDonald's has 2 drive through ordering stations. We were passed up twice by the staff, we were then ask finally for our order. After giving our order into the speaker a voice came over asking us if we had ordered yet.... Then we were requested to go to the payment windows and give our order. So we did and we waited in the bay for our order to be given to us. We went home and found out our order was missing a burger and 4 hot apple pies. They promised to send a driver to our home and give the lost part of our order to us. They never arrived even after they sadthey would. They claimed they tried to make the delivery. We had ordered food from them at least 12 times and they always found us. Never using or supporting McDonald's Drouin ever again. I don't blame the staff I do blame the...

Today is the 3rd disappointment when receiving my ordered burger. Today I ordered a Beef Truffle Burger & 1x med French fries As I am not fond of Brioche in savoury foods I tapped no brioch. I placed this order in your fast service machine so when I had paid I approached the young lady at the counter with my voucher and asked her for a regular bun. I am now home and opened my maccas bag to find no French fried and a cold brioch bun with a overcooked dried out burger and at the bottom of the burger bun in the box was a scattering of dried old cheese bits. In the past I have had to return overcooked cold dried crispy chicken. I think this Maccas should lift their game. The reason I have given stars of which just 2 simply because of the smile and politeness of the young lady who served me. to take awY ....