Smiley Treats — Restaurant in Dubbo

When I stopped by the milktea shop last time to pick up a drink I'd ordered online, my order wasn't ready despite my 4pm pickup request. The place wasn't even that busy, but the staff seemed a bit disorganised and unsure of the status of customer orders. I ended up asking a staff if my drink was ready, instead of it just being prepared and waiting for me.

The whole point of ordering online and choosing a pickup time is to make the process quick and easy. But in my case, that didn't really happen. I had to stand around waiting, which kind of defeated the purpose.

I get that things don't always go according to plan, but I was a bit disappointed that the in-store experience didn't live up to the convenience of the online...

There is this one staff member who I have recently noticed, who I have had a bad experience with multiple times. I believe her name is Chloe, from what I have overheard from the other staff members working with her. Normally the service is amazing here, especially the two owners, however whenever she services me I haven’t had the best experiences. As someone of colour I find it extremely rude and impolite when she speaks to me in a child-like tone, as though I am incompetent and don’t understand. I have also noticed at times when it’s busy and she is not actively working even though drinks can be seen ready to call out. She very commonly has a scowl or scoff at customer or even the...

Was keen to check this place out as first time visitng from out of town..great service from the guy and then stood around waiting for some time while the young girl's were talking to their mate's whilst having our drinks sit on the sink for 10mins. When I mentioned it to my daughter..the young girl overheard and snapped back, to which I asked "huh, are you talking to me"? And her continue to snap with attitude was just a complete shock. Don't get me wrong..I know 10mins doesn't seem long but when they've been made and put on the sink to watch them catch up with friends was just abit odd. Very cute place...but maybe without the sass from the young employees because that was a...