Gold Medal Chinese Restaurant Forster — Restaurant in Forster

Unfortunately after many years of ordering on our regular January holiday, we were left disappointed, shocked and hungry. The delivery order was made with friendly service and advised 40mins-1hr delivery time. After 1hr 15mins waiting I contacted the store and was told another 10mins. Another 15mins passed and I called again advised driver left a while ago.. I explained my father in law has diabetes and after medication needs to eat. I asked if i could be compensated for the delay. The store advised the driver (also the Manager) had been in an incident and to discuss this with her. At this point the driver finally arrived. I explained to the Manager the delay and my father in laws situation and with no concern redirecte to her incident. I explained again and suggested to pay less when she rufely snatched the food back and drive off in a hurry I called the store to explain this and was waiting to speak to the Assistant Manager when the call ended. I was left physically shocked and no dinner for a family of 6 after 8pm. I was happy to pay for the majority of the meal, but had some thoughts. If the driver had an incident should they not contact the customer advising of the significant delay and how long was the food in the driver's car?

I response to your reply to my review, It may have been a misunderstanding, but your driver hadn't apologised for the 1hr 30min delay and her manner changed when I tried suggesting a reduction in the cost of the meal and not receive it for free. I also believe your attacking my personality and morales. I felt I was not aggressive and this was witnessed by some of my family members. I contacted the store but again not aggressively just trying to explain the situation and never spoke to the assistant manager as the gentleman asked me to wait on the line and then it was cut off. I have been pleased with your food over the past years, but very shocked with this service and would have been more than happy if a call was made advising...

Terrible service. Rung up and ordered, staff said 10-15 minute wait. When we arrived to pickup they told us the rainbow beef wasn’t available. They didn’t call us to tell us this prior, so we were told to choose something else and wait a further 20 minutes. We couldn’t wait with the kids in the car, so we opted for delivery. Staff said it was $5 delivery (we were only 3 streets away, but had young kids so couldn’t head back out). We left, they called to confirm the address. Again, we were told $5 delivery. The food arrived and the delivery person said it was $10. Then said we should never have been told anything else. The fried rice had no peas, vegetables, prawns, nothing. Just a scoop of pork pieces dumped on top, not mixed in. See attached picture, as I’m sure the business will disagree. Pretty disappointing experience on our wedding anniversary. I sent the business a message about my experience and they...

Just want to give a heads up to the staff at gold medal in this busy period I regularly order takeaway food and it is always great and the delivery driver so amazing always on time and polite Heads up when the town is so over crowed with tourists who just complain but spend lots of $$$ it harassment The place will go back to being our little town again and I will still be ordering great chinese with great service all ye round Don’t come to our town and complain about slow service We are a small community and all of our shops and businesses and the bridge are overwhelmed atm And remember be nice to our community providers ya have to come...