Domino's Pizza Mermaid Beach — Restaurant in Gold Coast City

🌟 1 Star — Because negative stars aren’t allowed (rude) 🌟 Domino’s: Where Time Stands Still and Pizza Dies Slowly

I don't even know where to begin, but I guess I'll start at the hour-long pizza pilgrimage my soul endured last night.

So it’s a normal evening. My friends and I are hungry. Hungry as in “ready to fight a raccoon over a slice of cheese.” We think: “Hey, let’s order some Domino’s. What could go wrong?”

EVERYTHING. EVERYTHING could go wrong.

We ordered three pizzas. Not 30. Not enough to feed a sports team. Just three floppy frisbees of melted mediocrity. The app said 30 minutes. What we got was a 60-minute spiritual trial designed by Satan and managed by Jeff from the back room who clearly gave up on life and sauce distribution.

At the 45-minute mark, I called the store. Someone answered who sounded like they were being held hostage by a garlic knot. I asked about our order, and they said—and I quote—“It’s on the way.” Sweetie. That pizza wasn’t on the way. That pizza was on a journey. A quest. Possibly being delivered via kayak.

When it finally arrived, the box had more heat than the pizza.

Let’s break it down: 🍕 Pizza #1: Looked like it got punched in a fight and then sat in therapy for 40 minutes. 🍕 Pizza #2: 90% crust, 10% regret. 🍕 Pizza #3: Honestly, I think it was just warm cardboard sprinkled with cheese shavings from a haunted raccoon.

I bit into a slice and heard it whisper, “Help me.”

We weren’t eating dinner. We were attending a funeral for hope.

And don’t even get me started on the driver—he handed me the box like he was delivering court summons. No “sorry for the wait,” no smile, just the dead eyes of a man who has seen too many pizza crimes.

To summarize: ✅ Took an hour ✅ Cold ✅ Bland ✅ Emotionally damaging ✅ Possibly cursed

Will I be back? Only if I lose a bet or develop Stockholm Syndrome.

Sincerely, Karen. The Last Pizza Samurai. P.S. I want a refund, a public apology, and 3 free lava cakes to...

This place is simply not improving in terms of service. I came in around 8:45pm, it's late for pizza for me but I had late lunch in Brisbane. Anyway, the person who took my order couldn't understand what I'm ordering, first of all, she's got a bad posture, standing slouch in the counter in front of me. Her hat/head gear was covering her eyes. Her and the other guy were too busy chatting, it's 3 minutes when passed when he started making the pizzas. As the pizzas starting to come out of the oven, I've noticed the dirty dust pan and broom on top of the bench were there some food, utensils and some boxes to put the food in. When she handed me my pizzas, I told her about the broom and dust pan on the bench. She then turned around and grabbed the dirty dust pan and broom and walked away. I left while shaking my head, I was thinking, I should have taken some photos and reported it to health department. Who's to blame? I've noticed that some premises I've been, new employees are untrained, no basic manners/etiquette when dealing with customers and proper knowledge in...

Let me paint you a picture: I’m starving, dreams of melty cheese and warm garlic bread dancing in my head. I place my order — pizza and 3 garlic breads. Should be simple. Should be easy. Shouldn’t end in emotional trauma. Fast forward 1 hour and 17 minutes. A sad little pizza shows up at my door — cold, shrunken, and clearly going through something. I’ve seen frisbees bigger and more appetizing. This pizza looked like it had a rough upbringing and was delivered by someone who hated it. And the garlic breads? Gone. All 3. Vanished. Abducted. Probably living a better life without me. Honestly, at this point I’m convinced this place is a front for something because they clearly aren’t making food. Customer service? I’ve had more engaging conversations with my toaster. No one picks up the phone. No one responds. I could’ve sent a smoke signal and gotten help faster. The only thing they delivered successfully was disappointment, and even that came cold. If you’re considering ordering here — don’t. Go lick the floor at a gas station instead. It’ll be warmer and...