Pandora Pacific Fair — Local services in Gold Coast City

I bought a bracelet for my mum less than a two weeks ago, and before purchasing, I specifically asked the sales assistant if I could get a refund even if it was on sale, as I wasn’t sure if it was the right one. She told me to take advantage of the promotion before it ended and assured me that I could get my money back if it wasn’t suitable.

Today, I went back to the store to return it, only to be told by another staff member that I couldn’t get a refund because the owner had changed. On top of that, I was told that if I wanted my money back, I’d have to go all the way to Helensvale! This is absolutely ridiculous—I purchased it just a week ago at PACIFIC FAIR, and now I’m expected to travel to a completely different location, even though I don’t have a car?

This was the worst customer service experience, and I do not recommend this store. They mislead customers just to make a sale. If they knew this change was happening, why didn’t they inform customers beforehand? Absolutely...

Well today when I went to pandora at Pacific Fair to have a little look at some rings. I started off with scanning the QLD barcode to check in. This lady (good thing I don’t know her name) with short black hair came over to me and said very sharply to my face “you need to check in”. Not only was it rude she clearly didn’t see my check in. So I scanned it again to show her I had check in already. She just looked at me and said ‘’mmh’’. I then went on looking at the rings I was looking for, then this same lady then came over and said again very rudely and direct “do you need help”. Now i’m no perfect person but being polite isn’t a chore. All I wanted to do was try on a ring and buy it but because of the way this staff member was acting I walked out empty handed and certainly wouldn’t recommend this pandora store at all for...

After 15mins of wait, a lady with short black hair and glasses come to me to “help” me. I showed her a few pieces I wanted to have a look, and she told me it’s out of stock. Fine, then I had a quick at the booklet. I wanted to have a look at the earrings, the lady was very annoyed after I had a look at the few items. When I told her I don’t like the 2 pairs I asked her to grab, she whispered “OH COMMON” Like, excuse me it’s very rude and unprofessional to act like this when you are at retail industry. It was around 4:40pm, there’s still 50mins till they close, don’t need to act like this. Not many people come to the shop knowing what they want to get okay? Train your staff properly, pandora. I end up buying the cheap ones because I don’t want to spend money at this store. Very...