Hungry Jack's Burgers Mudgeeraba — Restaurant in Gold Coast City

Terrible services recently provided by Lachlan one of the supervisors at this store. What was even worse is the lack of knowledge, care, customer service or enthusiasm provided in handling a complaint we made in response by their store manager Jackson.

I would highly recommend if you suffer from allergies or intolerances, that you completely bypass this store as in part of the response provided to us "Often the kids salad is a mistake choice, so we pack chips instead of what you actually order" and that the kids salad is actually just some lettuce in a container with a single slice of tomato.

Providing people with the wrong order of food can be fatal but judging by the managers response, following reasonable processes and procedures that would be in place to keep people safe does not spark his interests and would rather invalidate the customer instead of fixing the real issue with his staff and the lack of duty of care culture this store has going for it.

Our family has witnessed many times at this store, regularly. Disgusting compliance to food safety handling standards, not limited to.

using cleaning utensils then preparing food without washing hands handling money then preparing food without washing hands not using serviettes provided to pick up ice cream cones rather, using their bare dirty hands then handing the ice cream to the customer

This store definitely needs a third party compliance inspector from the local council to audit it before someone becomes...

Want long waiting times and poorly constructed examples of the menu? This is the HJ's for you!

Case 1. Several weeks ago, ordered our 3 meals. Person repeated our 3 meals and gave us the order with right drinks in drive thru. Totally wrong meals once we opened at home. Called and was told nothing they can do.

Case 2. Tonight, drive thru again (glutton for punishment I know), we have 3 cars in front for the order box and make our way to the point of no return concrete stopping our exit before the box. Takes 20 Mins to get to the order box. Told it will be another 20 Mins before we would get our meal.

Reason? 3 staff went sick due to fathers day and they are understaffed. Why not call in others? Close the drive thru if you can't service the thing.

Used to be a really good place but management or something has changed and been burnt more than these times walking in and drive thru. Done with this place now.

It must be Robina, the McDonald's at Robina is even more useless than the HJ's. Generally the 16 year old population here does not wish to work or work well. Employ older people, they want the jobs and work hard. Young people need to be cleared out generally who just don't give a toss.

Would recommend eating...

Well to start this experience off it’s Mothers Day. I’m a regular at this Hungry Jacks as I only live down the road from not I’ll travel for my takeaway. I drove through the drive through at after 9:30pm thinking I’ll get my meal and go home to eat. When I got my meal I went to eat a chip which wasn’t just cold but not even half cooked so I parked my car went in with my whole meal still in the bag and told the young girl at the counter that I just went through the drive through and that my meal was cold and chips not even half cooked. She said so sorry I’ll replace your meal. When I got my meal chips were really hot, nuggets were okay and as for the Jacks Fried Chicken Burger that was hot and dry that clearly had been reheated in the microwave was disgusting. When I opened the burger to see if there was sauce, the lettuce looked horrible hot and soggy, the butter that was added before the burger went into the microwave hadn’t even melted. I definitely won’t be back here and I’ll be letting everyone I know not to bother going there unless you want to...