KFC The Pines — Restaurant in Gold Coast City

Just had my worst ever experience at a KFC. I work as a food deliverer and I received an order to pick up at KFC The Pines at 5.31pm and arrived about five minutes later. There was about ten staff on listening to blaring music and seeming to be having fun. 30 minutes and still waiting, I asked the young girl behind the counter if my order was nearly ready and I was told that they were waiting on more chicken, which I presumed was being cooked. People were coming in and abusing the staff because they had waited 30-45 minutes already and asked for refunds so I asked again about my order. I had called my customer who asked I remain there as they were wanting chicken. It was then I was told it would be another 25 minutes wait. The manager asked if there was a problem and I told her I had now been waiting 90 minutes and I was originally told that a cook had not turned up, but with ten staff on, there should be others to do the job. Then I was told they had run out of chicken. I called my customer who decided to cancel the order, but I had waited 95 minutes at a busy time for my business and the lack of chicken was not a good enough excuse. I managed businesses for over 20 years and the first rule they instill is when you order, you order for ten days instead of seven to make sure there is stock at all times, but this must not be the case at KFC. Will not be accepting jobs there ever again. Another rule managers is if a customer gets good service they tell five people, but bad service they tell ten. I will be telling more than ten. Absolutely disgraceful. I was going to leave no stars but they wont let me post without one star. Worst service ever. Update on my last post. There is one employee there that is excellent and shines above the rest. Her name is Dharma. She actually seems to like her job and is helpful, always smiling, apologetic when there is a long wait and is always on the move working. Employee of the...

Simply the worst.

Typical wait time to PLACE an order is 15 minutes if you walk in. My last visit here went like: 0 mins - line up at entrance (shop is clearly busy to customers and staff) 10 mins - notice there is literally not a single piece of food in the warmer trays where they put cooked chicken usually. Wonder if anything will be cooked by the time i order 20 mins - Place order for suprise! chicken pieces 21mins - get informed by staff that there will be a 20 minute wait on hot and spicy chicken pieces 40 mins - still waiting in dining area. Notice that literally 6 out of 12 tables in dining area have food on them 60 mins - get asked by other random customer how long we've been waiting and tell him an hour. He wanted my docket. It looked like perhaps he was an undercover owner or maybe a mystery shopper so i gave him my docket. As he approached the counter the staff brought my order out. Don't know who or what he was, hope it impacts the store negatively. They need a KFC at Tugun as this store has a monopoly on the south end of the Gold Coast and that's the only reason it isn't shut down. Also about the dining area - for an entire hour no one cleaned the tables, that's AT LEAST an hour, could be longer. And they won't get just 1 bad review from me but 4. One on Google and one on Facebook, from myself and my wife's account. Worst KFC ever gets 4 bad reviews.

TLDR: 15 mins to place an order, 60 mins to get order, need another KFC on south GC so this one can...

Hi, went to KFC on the Christmas Eve, 24th December 2023 at approximately 12.30pm. Apon driving through the drive through, I thought oh good, not busy. I talked into the Speaker ordering a 21 piece box of original KFC and chicken popcorn and a frozen drink. One I placed this order the employee said we don’t have ANY original chicken only hot and spicy and you will have to wait 15 to 20 minutes. (none of the family eat hot and spicy) I thought they were joking….no original chicken at Kentucky Fried Chicken. I continued to drive around to the window still thinking this cannot be happening…yes…I get to the window and the young employee says to me yes no Original KFC as the manager did not get the chicken out this morning and you will have to wait 20 minutes. I was absolutely astounded. I had my family around for Christmas Eve. We were all set up. All we needed was the chicken.I had 8 adults and 2 grandchildren who were anxiously waiting for their lunch. Unfortunately I had to wait as I had no back up….BUT I did not have to wait for 20 minutes of which I was informed. I had to wait 30 minutes as your incompetent manager could not do his job….and he should be dismissed. If I had known there was a new KFC at Currumbin I would have gone there and I most certainly will not be back at the Pines KFC. Your intake for day would have been extremely low as there was 1 person waiting. Appalling.

Extremely disappointed...