Shingle Inn The Pines — Restaurant in Gold Coast City

I'm an uni qual Social Scientist & Counsellor. Not some1 who would write a negative experience for no reason. I've been to this cafe at the Pines twice. 1st time I ordered a smoked salmon/salad sandwich. The bread was very stale! But I didnt say anything, just took bread off & ate the filling! It was very expensive. However last Sun I had been shopping but very unwell. Im waiting on a 6th spinal surg. So I went into this cafe to sit down quietly in a corner & ordered a black Earl Grey tea & a sml hot chips. The chips came out in a sml silver raised container. About a lge cup size. The chips were quite obviously from a frozen pack. Thin, VERY overcooked, dark brown & hard, really no obvious potato inside. So I called waitress over & asked her politely if I could have fresh chips . Next minute BOTH Asian husband & wife came over to where I was sitting in the booth & started to castigate, argue & belittle e in front of other customers! I could NOT believe it! When the young waitress took the chips away when I asked for fresh ones, I was reading my Twitter msgs. I said that I should post a photo of the chips. I was joking. Then male owner came over out of the kitchen with his hands on his hips yelling at me saying he had 52,000 followers on Tik Tok!!! What the hell does that have to do with burnt o'cooked chips!?? At this point, after 15 mins I still didnt have my tea They eventually gave me fresh chips but I could see the husband/wife raving on FOR AGES in the kitchen! While sitting there I looked at the booths & surroundings. The booths were covered in filthy old brocade, dirty walls, food remnants on seats. This cafe needs a total clean modern revamp & different owners! I will...

been coming to this cafe for approximately 15 years as I love it BUT unfortunately this all changed last Saturday. I was served by a young girl (long dark hair) who was extremely careless and had a bad attitude. I wasn't greeted, simply actioned to walk to the front of the store to place my order. I explained that I had food allergies which seemed to be an inconvenience to her. My food was brought to my table covered in seasoning and chilli !! When I specifically asked for it to be plain due to my allergies. I asked the girl to please take them back and bring me a fresh serving WITHOUT seasoning and as I was explaining to her that they should be more aware of allergies she rolled her eyes and walked away while I was still talking to her, which I found extremely rude. In the end we were too angry to finish our food and left basically our entire lunch un touched. Sad to say we won't...

What a wonderful little place! Very quaint and a lovely atmosphere but probably what made it a stand out experience was the staff!! The young bubbly lass was so delightful - so friendly and smiley - such a breath of fresh air to be served by someone so warm and welcoming who in my opinion loved her job! I wish I had asked her name but it was last Friday 24/11 when we visited, around 2pm but I made a trip back up to the counter to thank her specially The cofffee was beautiful and the little bite sized treats were delicious! I highly recommend this lovely little cafe to anyone shopping at The...