Pizza Hut Burleigh Waters — Restaurant in Gold Coast City

So we ordered 3 pizzas and 4 sides .. when I came to pickup I was told my stuff was ready except a melt that they had forgotten to do so I had to wait for another 8 minutes while that was done .. they gave me my stack of boxes and I took them home only to find that the melt wasn't there and the swirl was missing from one of the pizzas. I tried to ring but my call went to voice mail so I drove back. The staff told me they couldn't do a partial refund and that I would have to wait forthe melt to be cooked again and couldn't do anything about the pizza without the aoli swirl b cause they are under new management so they can't give any credits. So I'm sitting here waiting as my pizza goes cold so my girlfriend can get her melt because I would just have to except that I paid for food I didn't get otherwise.

Pretty sucky... Back to...

The worst, worst customer service I have ever encountered. The young woman that served me in store, is the most ignorant, rude person I have come across in a very long time. When I opened my wallet to get cash to pay, she looked in my wallet and asked me to give her specific note denominations, which I did not. She then argued with me for some time about the change that was due to me, kept telling me I was wrong, I suggested she look at the CCTV footage to see how much I had tendered because I knew exactly what I had given her, she refused, gave me my change and told me I was wrong. Never, ever, ever will I go to this franchise again, even to buy a can of soft drink the worst management and staff I have ever seen and I thought I had experienced some bad customer service previously. Do yourself a favour, stay away...

Worst customer service. Order arrived after 1hr and 45 minutes. Distance was just 4.5km from my place.

Upon contacting about the order status in the first 45 mins store manager said he didn’t even have the order then upon 2nd call after an hour off course I was annoyed and said I needed my order ASAP and owner said another 20mins. Owner threatening that my voice was being recorded because I was getting annoyed. Told him on the phone if it was taking any longer then give me refund and I will place order elsewhere and owner said he can’t refund and can’t help and that they cannot promise delivery time..... ridiculous service and worst behaviour by the store manager...... no courtesy to even...