Red Rooster Parkwood — Restaurant in Gold Coast City

We placed a delivery order from the Parkwood Red Rooster via the Red Rooster app -  We made a payment and received an email receipt with an order number and an expected delivery time, followed by a text message with tracking details.

Next we get a text message that our order had been cancelled and that we need to get in touch with the store. After several calls we were finally able to speak with an employee at the store. They claimed no knowledge of the order, suggesting instead that we place another order, dismissing our concerns about the already paid amount. Our plea to have the issue rectified met with an indifferent response from the employee, who claimed it to be an IT or Door Dash issue, not her problem.

We clarified that we had ordered through the Red Rooster app, money had been withdrawn from our account, and we had no interactions with any third-party entities concerning this order. Yet, no helpful suggestions were offered by the employee. I asked what the plan was to resolve this issue, to which I was told they would contact support and return our call promptly. Eventually, we were informed verbally that we should get a refund in some time.

Later that evening, while searching emails and the app for any evidence of our promised refund, we found that we had been entered into a $10k draw due to our purchase as well as loyalty points for our purchase, confirming Red Rooster's acknowledgment of our payment. We are still waiting for acknowledgment that we will...

Dinner on July 28, 2023, at the Red Rooster Parkwood branch turned out to be an exercise in disappointment, rather than the delightful culinary experience we'd hoped for. At the center of this dismal saga was the store manager, Tanya, whose handling of our abruptly cancelled order made for an uncomfortable main course.

Tanya’s response was more cold shoulder than hot chicken. Where we expected accountability and initiative, we got indifference and dismissiveness. A customer-oriented approach would have seen her don an apron of responsibility to proactively resolve the issue. Instead, we were served a steaming plate of blame shifting to franchise and IT issues.

Her vague refund promises, garnished with a lack of transparency about the process, left a sour taste. A side order of refusal to provide contact for further follow-up made it a meal to forget.

In conclusion, Tanya's performance was a bitter dish of sub-par service, lack of empathy, and unprofessionalism, in dire need of a dash of customer handling skills, clear communication, and problem-solving ability. We left with the hope that this feedback, as harsh as it might taste, will be the perfect ingredient for an improved recipe of customer service at Red Rooster Parkwood. Until then, we reluctantly award this solitary star for a memorably...

My partner and I ventured into the 'Christmas in July' festivities, using the Red Rooster app to order from the Red Rooster Parkwood branch, only to be greeted by an unexpected twist. Our order was abruptly cancelled, and attempts to resolve the issue were met with indifference from the manager, who served up a cold dish of dismissiveness instead of solutions.

Despite visiting the store for an amicable resolution, our not so friendly manager juggled between vague refund promises and blaming franchise and IT issues, with no written confirmation or follow-up contacts offered. It felt like a game of Whack-a-Mole, with no winners in sight.

The real kicker? Our payment earned us an unasked entry into a $10k draw, a sarcastic reminder of our order that never was. Here's to Red Rooster for an unforgettable 'Christmas in July' experience, sans the dinner. Looking forward to a prompt refund, an apology, and improved customer service in your New Year resolutions. Until then, enjoy this solitary star for the...