Parkwood Tavern — Restaurant in Gold Coast City

Posting my first review because my recent experiences have been bad at this venue. Booked a booth over the phone for my birthday dinner on Saturday June 22nd. My sister and elderly mother arrived first and sat at the booth only to be told to move. When I arrived I was told this. Spoke with female staff member who knew my name and said that she had reserved a different table. Asked to sit at booth as per booking and she said they didn’t have any free. Asked to speak to the manager on duty. He came over. I explained about my booking. He said he needed to look at the notes. I said that if a customer makes a booking for a booth, then he needs to make sure that staff are making a reservation for a booth as per the customer’s request. The manager told me he couldn’t help me. Not the right thing to say to a customer when their booking has been stuffed up. I said it was my birthday and that this had happened last month for my husband’s birthday when we had also booked a booth only to arrive and not have a booth. The manager said what can I do? I replied nothing and walked off extremely unhappy. We ordered our meals. We ordered entrees and nine mains, five of which were steaks. Two steaks cooked incorrectly. The manager made no effort to improve our experience. Not even an offer of a birthday drink or birthday cake, knowing that we were there to celebrate my birthday and there had been an error with our booking and I wasn’t happy. We are locals of many years and will think twice before returning. In addition we celebrated our wedding anniversary last weekend at another ALH pub where the food and service was also disappointing however we did not review. You need to ensure staff receive adequate training and provide good customer service when customers are visiting your establishment especially when they are spending a lot of...

Honestly, this was our family's go to restaurant for our family dinners and would've given a 5 star review until one night we arrived and ordered through our app. We ordered several steaks, burgers, and kids meals. We knew our food will come out late because the app notified us it would about 40min wait. The steaks took about an hour to come out which we weren't too phased about but what we were concerned about was that my 2 kid's Cheeseburgers had still not come out and usually the kids meals tend to come out first. Another 15min nothing, so I asked one of the staff and she said she'd go check on them. 15min later one of the kids burger came out (this was 1.5 hours since our order). I asked where the other one was and she said she's just going to get it. Obviously they had not done another one because it took another 15min to bring out the second one. My kids were HANGRY and us adults were very very annoyed. Not one person came to apologise for the lost orders nor did they acknowledge that a mistake had happened. I have been in hospitality for some time now and I know how much a genuine apology can go a long way. They made a mistake, we were unhappy customers and they didn't do anything to turn that around. If anyone had genuinely apolgised, explained that perhaps the kitchen was overwhelmed with orders or given any kind of excuse rather than ignore the situation and pretend nothing was wrong, we would still have been a happy loyal customer here. Food quality is great, service needs...

Quite a poor experience - besides the fact that I've had issues ordering off the app which doesn't happen as often as other ALH owned taverns, you then have to line up in the bar area to order (unlike other taverns where they have separate tills serving drinks vs food in order to speed things along), and the fact you have people asking to register their car number plates as per their new requirements just to be able to park on site, slows things down even more.

Simply ordered 2 dishes, Graziers Rump 250g, and a Chicken Parmi. No mention of the long wait ahead to get our food as apparently there was a function with 80ppl despite the tavern being quite dead inside/outside.

About 20min waiting went by and, nothing, so my wife goes up and asks at the bar, and gets informed shouldn't be much too longer as there's a function, another 20min elapses and I go up this time only for the food to be finally served with just a stale apology.

As per the attached photo, the steak looked burnt and more than well done vs the original medium rare I asked for & the vegetables were dry.

If we weren't that hungry and had more time I would've asked for a refund but it would be appreciated if you could tell people when they're ordering that there might be a long wait ahead as I'm sure like us, a percentage of their clientele come from needing to be at the hospital across the road.

Last time we ever visit here - will gladly stick to Coomera or Oxenford Tavern...