Pizza Hut — Restaurant in Golden Point

Unfortunately this is the 3rd order in a row (usually about once per fortnight, so all up over about 6 weeks) where there have been issues with the order.

I had ordered my pizzas online and used the Advanced Order for a pick up at 1915 hours on 6/9/22. This was confirmed. I left my house when the web page advised it was in the oven, and arrived at 1919 as I figured the extra 4 minutes would ensure a quick pick up.

While waiting at the counter, I observed a female staff member who although was wearing a cap for hair & food safety reasons, had hair clearly flowing from the front and sides while she was putting toppings on a pizza. I was told by a male staff member that there was a delay, and the pizza was 6 minutes away. I said thank you and waited in my car.

At 1926 I went back in to the store and was told it was another 5 minutes away. When I collected the pizza at 1933, I noted in the car that there was Aioli on the stuffed crust when I asked for no aioli. I did not bother to go back in as it was already very late and I had guests waiting.

I was not offered a drink or garlic bread for the order which was now 20 minutes + late, and was mumbled "sorry" only once.

I think I will have to go back to the Pizza Hut Ballarat Dine In, where I have never encountered issues (even on busy nights), which is a shame for Golden Point as it is much closer to me. I might try GP again in a few months to see if the situation has improved.

Have left feed back with Pizza Hut online, with a photo of the pizza and receipt for...

Horrible food and awful staff. I couldn't order online as the app wasn't working. So I rang the store who informed me it would be an extra $10 to order over the phone. I said the app isn't working and they said it wasn't their problem.

Not only are their prices ridiculously expensive, they have cut back on ingendients and it's now a joke - they should rename their meat lovers 'cheese lovers'. To top it off, a store that is 10 minutes away managed to deliver their pizzas cold.

What a joke. Don't fall for the reviews a few years ago because their pizzas are now a rip off and gross and the attitude of staff are at a level they would probably spit on your pizza if they had an issue with you...

i Just received my order to get a room temp coke after calling i was told to just put it in the freezer for 15 minutes well thanks Pizza Hut after fifteen minutes it went from 20 C to 17C and all i wanted was when there was a delivery near Buninyong was to give me a cold coke. i was told that the fridge was restocked, and the delivery driver took it from the front of the fridge. still didn't help me every time i call i get told the store is busy and they will call me back. still no call back. Really poor service you make the mistake, and you expect your customer tp refrigerate your drinks for you if my meal was cold i suspect you would just say to reheat it in...