KFC Caboolture — Restaurant in Greater Brisbane

I am NEVER visiting this establishment again. Ordered a mega bucket. Suppose to get three boxes of chips 18 nuggets 18 chicken pieces 2potato and gravy, coleslaw and sauces. Kids swimming in the pool, having KFC and pizzas for dinner. Suppose to be a treat. Got all the way to my friends place. Only to find that the chicken was all soggy with most of the skin off the chicken. The nuggets were dry but still kinda tasty. NO POTATO AND GRAVY WHATSO EVER, NO COLESLAW AND NO SAUCES. all we got was the chips and the soggy chicken and nuggets. Tried to call the store to let them know that I am still missing half my order (not the first time that this has happened either). Have been calling them for over an hour now and no answer. Phone then switches to a fax machine signal. Quite an expensive dinner for over $50. Also with this order I ordered 2 Pepsi freezes and a Reg popcorn chicken. The freeze was half watery when it was handed to us, probably sitting on the bench waiting for the rest of the order to be handed out the window which took over five mins. Cars queuing up behind us. There was only two cars in front of us at 5.30 (approx) when we ordered so they were not that extremely busy. No EXCUSE FOR FORGETTING THE REST OF THE ORDER. no answer on their phone either. SO I GIVE UP. I AM NEVER EVER GOING BACK TO KFC MORAYFIELD, MICHAEL AVE EVER AGAIN. I'm a mum of five kids and have heard from my bestie also that she has had the same problem with this KFC establishment too. Think we will be changing across to SOUTHERN FRIED CHICKEN from the CABOOLTURE BOWLING AND MINI GOLF from now on....at least the chicken is cooked to perfection and they don't forget the rest...

Dear KFC Team,

I hope this message finds you well. I’m a YouTuber under the channel DemKam, where I often feature food reviews. During the making of a recent video, I visited one of your stores and felt it was important to share my experience with you.

Customer Service: Unfortunately, my interaction with your staff did not leave a good impression. The employee who took my order seemed unapproachable and displayed little enthusiasm. There was no smile or effort to provide a welcoming experience, which felt quite disappointing, especially considering the customer service standards I’ve encountered at other establishments.

Food Quality: The fried chicken bucket I ordered was from your Original Recipe range. Unfortunately, it was severely overcooked, resulting in chicken that was dry, tasted like cardboard and lacked the signature flavor I’ve come to expect from KFC. In all the food reviews I’ve conducted for my channel, this was, regrettably, the WORST fried chicken I’ve had.

As someone who regularly reviews fast food, I always aim to provide fair and honest feedback. While this review may seem critical, it is shared in a professional manner with the hope that it will be helpful in improving the customer experience at your store.

Thank you for taking the time to read my feedback. I hope it contributes positively to your ongoing quality and service efforts.

Best regards, Demetrius (DemKam...

The Restaurant was nice & clean, the service was quick & pleasant, we decided to dine in. When we got our meals we were served with a bag for takeaway not a tray for dine in. We had 4 in our party, not sure how their meals were. But mine the chicken strip's was old & just warm. This made these Tender Strip's very chewy & tough. Not so 'Finger lickin' good', as their motto says. My chips & gravy were nice & hot, the little box of Chicken Pops, I think that's what they are? They were hot & seemed freshly cooked. But I was not happy with my Tenders at all. Oh & 1 of the strip's was missing half the strip & very chewy & hard. Yep not impressed at all. So I rate this Meal & Restaurant with 3 stars, due to the cleanliness & pleasant Customer Service. I have worked in the take-away & drive-thru Restaurants as a Superviser, so I do know the holding time of cooked Chicken in warming ovens, trays or drawers. This chicken I was served was well past its holding time. So what Superviser was not keeping an eye on timers or temp that chicken is held for. Or even checking that the worker responsible for keeping the cooked stock fresh & edible, is doing their job according to Food Safety Regulations. Which they should be fully...