KFC North Lakes — Restaurant in Greater Brisbane

Had the pleasure of being served by a kid who I think is named Ash today. Went through drive through, partner wanted a popcorn chicken snack box. He said they didn't have any so offered the nugget snack box. Partner said "no thanks". Ash then offered the tenders snack box. Partner said "I'm all good". Ash tried to offer the snack boxes again and my partner said "No I don't want anything". We went through to the next window and he charged her for an original tenders box and my snack box.

My partner gave him my card but I said "That's like $11 too expensive". Ash goes "Oh well I couldn't hear you". We go "Okay, well can we just get a refund?". He says "yeah drive through to the next window". We get to the next window and a fellow employee of his is happy to give us a refund. Meanwhile Ash glares at us like the snot-nosed teenager he is and starts mouthing off. The female employee tells him to be quiet. Ash seemed desperate to get home and play Fortnite and I am so sorry that we ruined his day by him getting our order wrong. How will he afford his VBucks if he gets fired from his beloved job at KFC? Don't come to this KFC unless you want attitude...

OK so this is Townsville NQ and it was a really hot day. My family and I had been out for around 2 hours and I was feeling extremely dehydrated so my family and I thought we would stop at KFC to have lunch and get me a cup of free tap water from the counter. We were making our order and my dad asked for “just a cup of tap water” with our food (which btw it is ILLEGAL not to provide costomers or anyone with free TAP water at a food shop when requested) but the person at the counter refused to give us any tap water...in Townsville....in North Queensland....on a really hot day. She said that we could only buy the water so we said never mind. When our order came, she gave us a bottle of water and we realised that she had actually charged us for a bottle of water we said we weren’t willing to pay for. Also as a side note they also gave my dad a pepsi instead of a pepsi max like he ordered. Common mistake but still quite annoying none the less. I like the KFC food but the customer service is atrocious! I was almost tempted to pretend to faint of dehydration so they would give me free water. Although they probably wouldn’t...

Went through the drive thru for an easy dinner on our way home. Queue was out to the road so was very surprised with how quick it took us to make our order at the speaker box and so forth. Mum ordered the Zinger Stacker box and I ordered the tenders box. Upon opening our boxes at home mum's zinger stacker was in fact a BBQ bacon & cheese stacker in a poor state. Both hers and my chips were also in a poor state, old, no seasoning and soggy. Unboxing my meal, a bonus popped out of my popcorn chicken box which to my suprise was a (very, very old) nugget. I figured it was a bonus as I quite enjoy kfc nuggets, but nope, not this one. 6 hours later as I am laying in bed, utter pain coursed through my stomach and I RAN to the restroom. You guessed it, diarrhoea, food poisoning. Thank you! Thank you for pointing us in the opposite direction of your company. We will not be dining in or doing take-away at your location of Mason Street North Lakes. This was not the first time this store has disappointed us but it will be the last as we have zero intention of...