I don't think I've ever been anywhere worse if I'm honest. I LOVE sushi and this was probably the worst I've ever eaten, I ordered the avocardo and cooked tuna and the soy ramen. The tuna almost tasted exactly like cat food which had me slightly concerned. Then the soy ramen only tasted like bacon fat, maybe I don't know enough about ramen but no where did it say it was going to come with bacon. It looked nothing like the photo, in the photo I'm not sure what side it was supposed to come with but it came with edamame beans with what seemed like just salt on top of them. The service was beyond poor, walked in and asked if they were open, the middle chef man said yes then called out to a young boy who came out from the kitchen. We asked if we could get a booth for two and he just went " yeah, go on" or something along those lines. He was overall fairly nice but just seemed way too unprofessional and the lady Chef just kept making noises while cooking then yelled at the young man saying the food was ready and for him to take it then told him to go away? The cleanliness is a whole other story. They opened at 5 and we came in at 5:10 and the first booth had crumbs everywhere and soy sauce spilt on the table. The second booth had an empty coke bottle, napkins and rice all over the floor. I'm sorry but seeing that only tells me that they didn't clean any of the customer based areas over the lunch period considering they had only been open for 10 minutes. From the point of view of someone who works in Hospitality, I know that for me, presentation means EVERYTHING even if their lunch period was insanely busy, they still should have ensured the place was clean for the dinner guests. Will never be back to this store. First impression DO matter, warner sushi is 1000% better. It's just sad when you want to try out new places, spend over $40 and don't even eat it all. My partner also got the chicken black rice roll and it was like a purple moosh. Disappointed considering they have a 4.7...
Read moreGood was low quality, the sushi is passable but the owners need to increase the quality drastically of other items, Taro Tea was garbage and the store doesn't seem to understand Japanese flavour profiles and how the fold is balanced.
It's unfortunate that this is the case as I really wanted to enjoy the food here, I was hoping to bring this up with the staff of this privately as maybe they don't eat the food and are unaware, but wasn't asked it the good was enjoyable once just told the bill and to pay, I hope this is taken constructively and not taken as another whining customer, I will come back in a few months to see if things change but I have already eaten here enough to make a judgement for now.
PS hoping...
Read moreAn hour before closing on a Saturday lunch, the train was barren. Usually ok with ordering what we want but that requires staff to not be ACTIVELY avoiding eye contact.
There was one couple in one of the booths and the rest hadn't been cleaned/cleared. Seats were in a state of disrepair
We ate the three plates on the train that didn't look too bad and after trying to catch a staff members eye for a while, we walked up to the counter, paid and walked across to the coffee club.
Won't be going back, hope it gets taken over or...
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