Zarraffa's Coffee Lawnton — Restaurant in Greater Brisbane

Usually always have great service here but this morning has left me not wanting to go back. At 7:40am Saturday 5/02/22, didn’t get her name, but was the girl handing out the coffee at the last window. She gave such horrid attitude and overall rude customer service, I had asked for a grande caramel latte and they gave a sugar free caramel latte. I had told the girl at the register as they repeat the order, about the error and she let the girl at the last window know, she obviously didn’t care and handed me the coffee as soon as I arrived at the window. I asked if it was normal caramel, she said no sugar free and it’s already made so can’t you just take this one, I said no as that’s not what I asked for, she then huffed off and made another not speaking and looking at her other co-worker, then handed the coffee and said “there you go your welcome”. The attitude and the fact that it wasn’t me who did anything wrong and got no apology from the staff makes me never want to return. Instead of just grabbing a coffee to start my day right, I’m left feeling like I’m in the wrong and I’m such an inconvenient unwelcome customer, when it was an error on their part and all that should’ve been said was sorry or at least have been fixed without attitude. This girl should not be working in customer service, especially not the last window as any little inconvenience or stress that occurs causes her severe attitude and that’s not fair on anyone. I also work in customer service so I have the utmost respect for people in the industry and know first hand how hard it can be, this girl unfortunately just needs to be finding a...

We have been a regular customer of Zarraffa’s Lawnton for the past 18 months even coming twice a day , however the past 2/3 months I have noticed a massive decline in the service and quality of coffee. When you pay $7+ a coffee you expect decent coffee and to have the correct weight to the coffee product you are paying for . Constantly over the past few weeks I have noticed my coffee not be weighed where previously it has constantly been weighed. Today my coffee was that light that it felt like someone had drink half my coffee . Once I got to a location where I could open the lid , almost half of my coffee cup was frothed milk ( which I did not ask ) not only that she passed to while having a conversation with another staff member , then to make the matter worse the coffee was absolutely terrible! I think management need to refresh ( Some Not all ) their staff in customer service and the company’s policy in product delivery and ensure that the customer is receiving what they are purchasing , because as of late I’m definitely haven’t be receiving what I’ve...

I usually have a good experience at Zarraffas however today I did not. Around 11:30, I came to Zarraffas to get a drink when I heard the brown girl working, rudely saying “get out of my drive thru”. First of all I do not think this girl owns that drive thru and second of all, I did nothing to deserve to be spoken to like that. As an employee, that type of behaviour is unacceptable towards any customer especially when I did nothing wrong to act like this. I suggest you talk to your employee because she was very rude and I left very upset because of her. And before the topic is even brought up, this complaint has nothing to do with Race, but everything to do with the terrible...