Waterfront Hotel — Restaurant in Hobart

I hate posting negative reviews but when you leave a place feeling like you've been totally done over you feel like you need to. First time in years!! Ordered Fisherman's basket $40 The squid was grey the fish overcooked and oily as. Prawns oily. The scallops shrivelled up and the chips very average. This was surely not fresh. Presentation on delivery HIGHLY disappointing. I had to spit out the squid after trying a bit of it. Tasted off 🤢 We didn't send it back as we were with a bunch of people after a funeral and I didn't want to be that person. So I picked at it half-heartedly. When I asked for a discount on leaving at desk she said she would have to first speak to the chef and then call the duty manager... and adding that I should have sent it back straight away, that I had ate most of it and finally gave me a measly $5 off. Well sorry I was starving and ready for a delicious meal. POOOOR customer service!!.. and that comes from someone who has done a lot of time in hospo. If you can't do a dish properly then don't have it on the menu. And when you have a disgruntled customer and a queue of people behind them look after them instead of wanting to contact the duty manager plus the chef so I have to waste more time explaining and defending this ridiculous scenario and feeling like I'm the person at fault. When push come to shove they failed on a major level with major incompetence. Management train your...

This place could be a regular for us as we've recently moved nearby, so it was a shame we didn't have a better experience. It started with confusion when trying to book, it seemed like we were being discouraged from booking a table on the upstairs balcony. I said that was what we wanted, and it was a bit challenging to work out from what the person was saying whether there were tables available or not. Ended up making the booking not quite knowing where we'd end up, in spite of trying to clarify several times. When we arrived we were seated at a table in the balcony and there were plenty of spare tables. Heaters had been mentioned when we booked but they weren't on. I kept my jacket on and was fine. We waited a long time to order, maybe 15-20 minutes, eventually flagged somebody over and ordered wine and mains. Waited a very long time for the wine, had to call somebody over and ask for it again, it ultimately came only a few minutes before the mains, and it was the wrong wine (same brand, but different type) and it was opened without checking, poured and the staff member was gone before we realised. The food was quite enjoyable (both mains and desserts) but not sure we would return for it with the other service issues. Staff were apologetic about the long wait (when called over) and also apologised that the wrong wine had been served (which I mentioned...

Walk in with no booking for lunch today and although appeared busy, staff at the front counter were happy to accommodate my friend and l. Great to sit on the waters edge with beautiful views of Bellerive Marina. Menu's and specials lunch board were presented minutes later all at reasonable prices. I was surprised to see table service available. I did note the website is worth a visit to see menu items and bookings. The staff here were friendly and efficient. There was a mix up with drinks but apologetic. I was impressed by the array of parmi's on offer. Menu items includes roast of the day, (lamb) which l had with roast vegetables, a sizable dish with lots of flavours. Fish of the day, seafood -scallops, salt n pepper squid, steak and pasta dishes and good selection of craft beers and wines to accompany your meal. This business also offers senior discount and caters for kids with a good selection to enjoy. No dessert this time but will have when l return for an evening meal. One thing l did note it is not...