KV Coffee Co. — Restaurant in Kangaroo Valley

I would have loved to give this place 5 stars. The setting is cool — cozy coffee, a warm fire pit, and one of the staff members was genuinely kind and welcoming. It felt like the perfect little stop in charming Kangaroo Valley to walk in with my 2 babies.

But unfortunately, not all staff reflect that same warmth When I asked if they had any gluten-free banana bread or other gluten-free options, the staff member wearing glasses replied: “You can eat cardboard — that’s gluten free.” I was honestly speechless. Gluten-free eating is not a trend or a joke. I follow a gluten-free diet for health reasons, not by choice, and that comment felt incredibly dismissive, hurtful, cruel, and completely out of line.

When I later mentioned how upsetting it was to her colleague (the lovely one), the staff member with glasses overheard and said it was “just a joke” — and laughed out loud about it. But living with dietary restrictions isn’t a joke — it’s something many of us manage every single day, often quietly and with great effort.

I actually feel sorry for her. She really should take the time to educate herself — avoiding gluten doesn’t mean someone is doomed to eat cardboard. If she personally enjoys chewing inedible items like cardboard, I respect that, some people do have peculiar offbeat craving — but it’s certainly not my case.

Her words reflected not only a lack of education, but a lack of ethical standards and moral principles: respect, care, empathy and professionalism.

I truly hope the community doesn’t accept this kind of behaviour in their local coffee shop. It’s unacceptable — and completely out of step with the warmth and care that I thought make Kangaroo Valley so special.

If you visit this coffe shop, be aware of the unrespectul staff member with glasses.

And to the café owners: be aware of how your staff member truly treat your customers. I hope your future team truly reflects the values of your cozy café, respect, empathy, and genuine care for every guest who walks...

Without a doubt our new favourite coffee spot. We recently holidayed in Kangaroo Valley and drove past KV Coffee Co every day…on the last day we decided to check it out and our biggest regret is that we didn’t go sooner! They do simple things so well. The best coffee we’ve had in years, toasted banana bread and baby chinos for the kids, wrapped up in service with a smile. We’re going to the South Coast next month and will go out of our way just to visit KV...

I was staying at the Bendeela Camp Ground and KV Coffee was the best place to pop around to in the morning for a perfectly brewed coffee and friendly chat! It has such a friendly atmosphere and it was just a great place to have a lovely cup of coffee & talk to locals about swim spots and adventure tips! Will definitely be going back next time I'm...