Presotea Waterford Plaza — Restaurant in Karawara

THEY GOT MY DRINK COMPLETELY WRONG. My friend kindly went to get me bubble tea. I sent him what I wanted and I’m certain he would not have misspoke. I asked for a roasted oolong tea with full ice half sugar and egg custard. The only thing they got right was the egg custard. Instead the girl at the counter put down “Charcoal Roasted Milk Tea, 0% sugar and less ice” My friend only realised the mistake after it was already made. He’s very kind so he did not complain, and I did not want to ask him to make a complaint as he was already doing me a favour. I would understand if they misheard the drink and put down charcoal roasted milk tea instead of roasted oolong, but to also get the ice and sugar level wrong is unacceptable? Again, I would understand if it was just the drink that was wrong (although that is still bad), but I only realised after receiving the drink that both ice and sugar levels were incorrectly put down. Even to get the ice level wrong is understandable because it will still be cold. But if someone wanted 50% sugar and got 0% sugar, the drink would obviously be less than enjoyable for the person’s preferences. If your staff is unsure of what they heard, they should double check. I know it is not an issue with my friend’s ability to communicate orders because his order was...

It's time I call these guys out.

My mother inlaw buys bubble tea every week without fail from this store for her grandchildren.

From week to week, the poor quality of their receipt print out keeps on coming. We spend countless minutes trying to figure out what the codes are towards the bottom of the receipt. Those of you that drink bubble tea know that there are rewards program and when you hit a certain spend, you can claim your free drinks.

With the print out of their receipts, this will not be the case with this store. We even got their staff to write it down for my mother inlaw and still it is not the correct code.

I urge everyone that goes here to buy bubble tea, to check their codes before leaving.

I find this a very conniving tactic. We are here to support the local business but when a business is doing this to benefit themselves, it is time to go support another store.

*if Anyone knows how to load pictures, please let me know, this is so that I can leave it as an example for Management to...

This was a truly bad experience. Came by here one afternoon and ordered a Japanese Genmaicha with Aloe Vera. It's not the drink that mattered, but for all of you out there who order your drinks, don't walk away after you have paid. Keep a close eye on the staff making your drink. I kid you not... The staff member picked up a used tea bag, smelt it and out it right back in the grouphead to reuse the tea bag and made my drink!!! It was only when I had asked the staff member why she reused the teabag that she remade my drink with a fresh tea bag!!! To top it off, her colleague actually asked her "why were you so carless to let the customer see it?"

Perhaps this is something that can be lodged to the department of health or the ACCC? I know it's just bubble tea. But come on......