KFC Kings Meadow — Restaurant in Launceston

My Experience as a Dasher – An Incident at KFC Kings Meadows

At first, I wasn’t sure if I should write about this, but then I thought—this happened to me, and it could happen to other dashers. So I decided to express my feelings about the incident.

This afternoon, while I was working part-time as a Dasher, I received a delivery order from KFC Kings Meadows. I was near the Kings Meadows signal when the order came through on the DoorDash app. For those who are Dashers, you’ll understand what I mean: when you receive an order, you first have to accept it. Then the app shows another screen that asks, “Have you arrived at the store?”

At that moment, my phone was lagging. I clicked “Accept,” but it didn’t seem to go through, so I tapped it again. Unfortunately, the second tap accidentally clicked “I have arrived at the store.” I assume it happened because I was very close to the KFC—just at the traffic signal—so the system might have thought I was already there.

When I actually reached the store and walked in, I approached the counter and showed the staff the name for the order. A man, who seemed to be either the manager or the owner, looked at the screen and said, “You’re two minutes late. You clicked that you arrived earlier, but you weren’t actually here.”

I tried to explain what had happened—that my phone lagged, and I accidentally pressed the wrong button—but he immediately interrupted me, saying, “I don’t want to hear your explanation. That’s unprofessional.”

I told him politely, “Sir, I understand your concern, but this was a genuine mistake. I’m acknowledging it and assuring you it won’t happen again.” But he still refused to listen and repeated, “I don’t want to hear it. I’m going to report you and have you blocked. Leave the store right now.”

I was shocked. I told him, “This is not the way to speak to someone. You didn’t even try to understand what actually happened before jumping to conclusions. Isn’t professionalism also about communication and listening?”

I also reminded him of the times we Dashers wait 30 minutes or even longer during peak hours at stores like this one. We’re the ones who constantly deal with impatient customers, explaining delays and trying to protect the restaurant’s reputation by saying, ‘They’re doing their best.’

But today, I was just two minutes late—because of a mistake I already acknowledged—and you chose to disrespect me and treat me like I don’t matter. You told me to leave the store, threatened to block me, and refused to hear my side.

For your kind information, I hold a Platinum rating on DoorDash. That means my accuracy, professionalism, and customer service have always been top-notch. So being labeled “unprofessional” over a simple mistake—without even being heard—was extremely...

Why have an online ordering system when you have wait in the car park for ten minutes to receive your meal.... Always hit and miss with this restaurant!! Don't advertise, order, quote your number and go when this clearly hasn't been the case on more then one occasion. I'm adding to this post as I received a response from Rebbecca in Customer Service stating that I should consider pre - paying my order, I want to make this clear!!! I have pre- payed on more then one occasion as stated above, but , still have to continually wait for my products maybe your response should be of the team need more training etc etc but blaming the customer and suggesting they should pre-pay, you clearly don't do much home work into the complaints put forward as it seemed quite generic and with...

This place amazes me how come it is still in business being that so many other businesses have closed In Launceston. It took 33 minutes to actually get the order a 3 piece feed with boneless fillets. I opened the box to to check, I also ordered a large frie's (no chicken salt) " SURPRISE!," in the box and small fries-- small potato and gravy, - 2 wings, 1 drum stick, - a bun. " This is for an Elderly Friend who can only handle fillets cut up, and to think, I took time to explain who the order was for and about the fillets. And there were no large fries at all with the order. What a Joke for a business, 3 Other Customers returned their Orders whilst I...