Iam a tourist from the Netherlands and flew 24 hours to Sydney and drove 6 hours to stay in your hotel with the intention to have a great time.||On our way to your hotel on the 2 th of Jan. we had a lot of unforseen traffic so i tried to call your hotel to ask them what our options are in case of a late arrival. I got someone on the line who said he could not hear me trough my phone. I tried my own Dutch company phone and still he said that he couldnt hear me.....i was stunned by this, felt not being taken serious.||I drove like hell to be at your hotel before 20.30 hours. We just arrived minutes before. At the checkin in your employee said that the reservation was starting a day later. I showed him my confirmation email that it was today the 2th of Jan. Till the 4th of Jan. After a long wait and some calls we could checkin afterall. The guy at the desk looked annoyed and brought us to our room, nr2.||Then today, the 3th of Jan., we came back at your hotel and just before 20.30 hours i tried to order a Super Salad at the Bistro desk. The girl there said it was not possible anymore. I said to her that it was not 20.30 hours yet! She looked at her watch and said, its one minute past 20.30 hour so its not possible anymore. I could only laugh and walk away shaking my head many times. I felt for the third time not being taken serious.||My conclusion after all this is that as a foreigner tourist you mean literally nothing to the staff who supposed to be at your service! Its a DISGRACE with capital letters!||Iam very interested in your opinion about this. I was a manager myself for 15 years, if i would have personell doing this, they would become a mark of a footsize 43 shoe in their back out of my company!!!||Sincerly yours,|L. de Boer/ Gail Ramos|Stayed in room nr 2 between 2 and 4th of January 2024.