Guzman y Gomez - Maryborough — Restaurant in Maryborough

1 star can only be given for the pre-bottled soft drinks (made elsewhere) and the coffee. We last visited GyG in Maryborough a month after they opened, during May 2024. We went through the Drive Thru. It was only worth 1 star then because of cold food, and staff experience and delay. Took that review down earlier this year just in case they had improved.

NO!!! Today we dined in, and it was the worst dine in experience at a fast food establishment we have ever experienced. Spent $64.90 (as per attached picture) and not worth it in any way.

The chips were cold, and not just lukewarm. Some of them were actually cold. Took them back to be replaced with fresh ones from the fryer. (Spice/salt was very minimal).

Then had to take the Chicken Enchilada back to ask for it to be heated as it too was cold. Asked for it to be microwaved and was told "I can't do that" and it was placed in the salamander for less than a minute. Really?? How does a salamander/grill warm food within the tortilla. Try eating it with a wooden blunt knife and fork - had to fetch picnic cutlery from our car.

We thought we would give Maryborough another chance, but sorry, you blew it again. WE WILL NOT BE BACK, and honestly, if Maryborough franchise is anything to go by, we won't be back to GyG anywhere, ever.

Does GyG head office ever look at the reviews posted on their franchisees around the country to help them improve?

Response from the Maryborough owner always asks those giving poor reviews to please follow a link to provide more information. The complaint/review has all the information required to put some plan of action into providing a much better service. There are numerous reviews that talk...

My husband and I ordered 2 meals, took our drinks and waited for our number to be called. They called the number after ours and handed the bag of food to the customer. They called the same number again a few minutes later and my husband said that they'd already given that order out and how long till our number was ready? The girl said she had already called it and given it out. My husband again said you called the next number twice but not ours. She then passed him a bag of food that was sitting on the counter. He looked inside and said it was the wrong order and she said no, that was the correct order. He then showed her our order docket and she said oh, I called that and handed it out. He then said no..you called the next number twice! There was a reluctance on her part to remake our original order even though she had called the wrong number and handed our food to someone else even though we had the correct docket and it wasn't us that it was handed to. New store but staff inexperienced, probably wont go again. No...

My family and I recently had the pleasure of dining at Guzman y Gomez in Maryborough, and I must say, our experience was truly outstanding! From the moment we walked in, we were greeted by Emily, whose professional service and friendly demeanor set the tone for our visit.

Emily's attention to detail was remarkable; she made sure we had everything we needed while maintaining a warm and genuine smile throughout our meal. It’s refreshing to see such dedication to customer service, and her inviting approach made us feel right at home.

The restaurant itself was immaculate, providing a clean and welcoming environment that enhanced our dining experience. The food was absolutely delicious, and it arrived at our table promptly, showcasing the efficiency of the staff.

Overall, I cannot recommend Guzman y Gomez in Maryborough enough, especially thanks to Emily’s exceptional service. If you're in the area, be sure to stop by for a fantastic meal and a warm welcome! Thank you, Emily, for making our...