300 Grams Northcote — Restaurant in Melbourne

Attended yesterday evening with what should have been plenty of time (20 minutes) to place an order and get to my train. Venue was extremely quiet, one order in progress and one recent order in front of me. Music was ridiculously loud (like that's really needed so late at night).

I stand and wait, while progressively being deafened by the music being blasting from the speakers at a level I'm sure the EPA would take issue with. It hits the 15 minute mark, and the time for that train is rapidly approaching. I ask the staff for an update, since there's absolutely no sense of urgency displayed between the two staff working. I understand that this isn't a Maccas burger, but if I hadn't asked where my order was at and pushed for the staff to actually get a move on so I didn't miss what should have been an easy timeline, it would have taken well over 20 minutes for my order to be ready with nobody around. When I've visited previously I've not had to wait anywhere near that long with swarms of customers.

Invest in your staff, both in terms of appropriate resourcing and training, because the customers you had present last night were pretty peeved by how your business is...

We’ve had good experiences in the past but recently they have been pretty sub par, the last experience was bad enough that I’m writing this review. We ordered a piece of chocolate cake, when we went to pick up we were handed a cookie instead because they “didn’t have any cake”. I would have preferred just having my money back, also the cookie was awful. If you don’t have something, write sold out on your menu. Don’t hand me a replacement of something I don’t want. They didn’t give us our drinks with the order which we didn’t realise till we got home. When we called they said “next time you come in you can have 2 for free”. Again, would have preferred my money back. I can’t see we will be coming in again, given that to top off all the cold food, the burger was so awfully “put together” that the bun on the bottom was soggy, barely covered half the ingredients, and it was so wet that there was a hole in the bottom of the cardboard box that was seeping juices into the bag.

2 stars because we have had some good experiences in the past, but the last couple times (especially the most recent) have...

Beyond disappointed. Lukewarm food and service.

We ordered two burgers, a large fries and one thick shake at 8:00pm last night. In total, 3 customers to literally 6 staff including the others waiting. It would take 30 minutes for our order to be finished, despite this.

In that time, four of the staff members were mainly arguing and talking by the food warmers. They didn’t interact at all with the young girl serving at the window, so while we frustrated customers were outside, she didn’t have any answers to provide us (not her fault at all). They ignored her and us for most of the 30 minutes.

It turned out our food had been cooked and sitting under a warmer for who knows how long, and we were waiting 30 minutes on a milkshake.

No explanation, no offer to substitute the milkshake to save our time, no partial refund. When we walked the less than 5 min home, the burgers were lukewarm and the fries cold. We debated microwaving it all but were too hungry by that time.

For $52? What a joke. Plenty of great spots on high street for a similar price point with...