My sister booked Acrobar due to the number of great reviews they had so we had high expectations prior to arriving. She called and enquired about booking a table for 5 people and was told there was no need, they don't do bookings just walk in's which we were happy to do.

Saturday 28th of September we arrived there for my 24th birthday dinner. We were greeted at the front by a female waitress that when we told her we'd like a table for 5, enlightened us to the fact they had a sold out gig that night and had no tables inside only outside. We questioned why we weren't told there was a gig over the phone to which the waitress responded with "well, we have one". Considering it was 16 degrees outside and windy and it was close to 8pm we had no other choice than to take a table outside or eat Maccas on my birthday. We sat for a while with no water, cups, forks, knives, napkins and no one to attend to us or give menus. I myself walked in and asked for menus, cups and water. No one had told us that they in fact do orders at the front and orders weren't taken from the tables so we sat for a while waiting until I walked up and ordered everyones meals at the front.

I had a chocolate cheesecake I'd like to refrigerate to bring out later and was told there was a $10 fee for this. I have dined for birthdays at many restaurants but never once have had to pay $10 for some teaspoons and small plates to eat a birthday cake. After I paid the $10 the waitress was very eager to walk off and start doing something else. I waited at the counter with my cake while multiple staff walked past and never once was I acknowledged, approx 5mins later the same waitress came up and said "was there something else", despite her rude tone I mentioned "you didn't take the cake?" where she then proceeded to take it and put it in the fridge without one word being said. Meals started to come through and once we had all meals we had nothing to eat with. I went to the front (again) and asked for forks, knives, spoons, napkins ect. all the basic needs of eating a meal. When eating the cake my mum kindly asked if the waitress could keep the cake box to use later for left overs to which the waitress replied with "which I'm already doing". It was an appalling experience to say the least, rude, dismissive and belittling attitude from the two waitresses ensured we will never dine or recommend this restaurant.

Look, I have never written a review for anything! restaurant, book, movie you name it. But the way the staff made me feel the night of my birthday made me upset, disappointed, and for the first time in my life I actually wished we had dined at the alternative....maccas.

Regretfully, I cannot go under 1 star