Hadn’t eaten much today as we were looking forward to having three courses for a birthday dinner for my Aunty. What a disappointment. We had to ask for drinks. Ask for our order to be taken. Ask where our food was multiple times whilst watching other patrons who arrived after get served their meals. We waited over an hour for our mains. Our drinks were finished before the entree arrived never got a second as no staff came near us. No water refill nor once. Empty bottles and glasses just left on the table. Finally got our meals except they came out at different times over ten plus minutes except for one which they hadn’t made at all. We also had to wait for the four meals to be out before we got cutlery to eat it with. The last meal came out over 20 minutes later arriving as the rest of us finished eating. Oh no apology for that being forgotten not even admitted to just told it is coming . Two of the meals were only half eaten at best the other three we ate because we were starving. Pancake oily . Fish so dry it was like board. Prawn dish also overcooked. Pas Thai weird sauce. Pho pretty bland. We have eaten here before and it was nice. Everything about tonight was ordinary at best. Yes you could eat the food but it doesn’t mean it was good it meant we were hungry. We sat there waiting for dishes to be cleared and leave because we weren’t going to bother with dessert at this point and no one came to clear the dishes. When they did they removed 3 of 4 and the empty champagne bottle and glasses still on the table after 2 hours. When we politely tried to provide feed back staff said oh we are trying a new system or only been here two weeks, oh the (female) owner is taking someone to the airport . No one just apologised and owned it and said we were wrong we stuffed up or that is terrible for you we just got excuses. Even showing them the bottles and plates still on the table for no apology . They told the male owner who cooks in the kitchen and we could hear his comments from the table scoffing and being rude. So I went to speak to him because other patrons could hear him as well and he said you ate 80% of it so it can’t have been bad ( nice exaggeration on his part) he then said “you should have told me during the meal not after what do you want me to do about it. Nothing I can do about it now it’s over” - direct quote still rolling his eyes and scoffing I said we had already waited an hour we were starving and he said well too late now. So I said let me tell you how the whole night has played out re the service as well and he just said “ahh well, I m out here so I can’t do anything about that”. Then with still no ownership they made out they were being generous doing us a favour taking $10 off the price of the meal that they originally forgot. which is embarrassing for them why bother. Truly showed they didn’t give a damn . Couldn’t understand it wasn’t about the money I can afford to. It My food that is why I went out. It was about the fact they didn’t care they had spoiled our evening with poor food and service. I am reluctant to blame the staff after seeing the attitude of the owner and his example of customer service. So no don’t eat there because they don’t care if ir a nice experience or if it is value. Go somewhere that appreciates your money. So we won’t go back and my Aunty who lives in the street will share it with all the locals.