A bunch of salty tarts running a pretentious Japanese cafe. I have been visiting this place since their inception and on many occasions the staff have been cold and rude (the least to say). I kept going back thinking someone was having a bad day, but I think what happened today has put an end to it. Their policies and procedures keep changing with every passing minute. For the last four months, my puppy and I have been sitting in their "newly" created space that only does counter food and coffees, the very first time I got my pup there I had asked them if dogs are allowed and they said "absolutely", and we have always sat there with other dogs around. This morning my pup took a bit longer to settle down and barked a few times, a waitress walked up to us and said that dogs aren't allowed in here due to the government policies, and she kept pressing on how we could sit outside and she can help us move. I explained to her that we would have never sat inside had we been advised of the same when we first got our dog there. (REALLY? WHERE WAS THIS RULE IN THE LAST 4 MONTHS WHEN WE VISITED EVERY WEEK? MIND YOU MANY DOGS SEEN IN THE SAME SPACE, NOT JUST US and I have photographs to prove the same). Well, what I felt here was if my dog hadn't barked twice, she wouldn't have bothered to come over. I wonder if they ask people to leave with crying children? We left right away with tipping my coffee in a takeaway. Their service and their pretense has always put me off, its the coffee that kept me coming back but Melbourne def has a million places that have the nicest people serving grand coffee. You guys are shameless with how you treat customers, your so called wanting to give people the best experience has failed not just me but many others I know. It does not take a lot to be kind, but it takes a lot of your nerves to be bitter. Good luck.