Crown Hotel Lilydale — Restaurant in Melbourne

We were recommended this hotel from the caravan park we were staying at and had a buy one get one free deal in conjunction between the hotel and caravan park, you are given coupons to claim your discount, its all about loyalty and driving customers to participation businesses. It was Easter Saturday there was no small print on the coupons saying they couldn't be used during the Easter break even the caravan park didn't mention this when they handed us the discount coupons, however we got mixed messages once at the hotel, the first guy were question can the coupons be used he looked at them and said no problem, different story when trying to use them ordering food I was told they cant be used on any public holiday, I only went to this hotel because of the deal taking a group of 6 with me, we did stay there and ordered meals but a little disappointed at the lack of information between caravan park and hotel staff, once ordered and payed for I noticed an extra $5 charge on my invoice and questioned this I was told is a 15% surcharge for public holiday, this was not conveyed anywhere on the menu or mentioned prior, I don't mind paying a surcharge it would have just been nice to be informed prior to purchase.

The food was good and reasonably priced staff friendly and would recommend eating here.

I give a 4 star rating for the good food and service but loosing 1 star from miscommunication and confusion with staff knowledge and not being transparent with charges...

Friendly service new menus good meals reasonably priced catering for tradies bar meals to bistro meals for kids families & seniors Good beer spirit & wine variety live bands smoking areas Large room to hire for that special occasion from b'days anniversaries to even wakes remembering loved ones who have passed over a quiet beer spirit wine or soft drink to send them off with a cheers Pokie venue with friendly staff for assistance free cappuccino,coffee,tea,water, nibbles for pokie players members free draws to win venue vouchers membership rewards courtesy bus for members full tab plenty of screens to keep you informed of each & every race,results & dividends up to date ebt & electronic form guide machines if in doubt simply ask the singing barman himself ELVIS THOMMO AARON the TIGER THOMPSON (elvis lives in lilydale) CERTIFIED/REGISTERED BARMAN TAB OPERATOR RSA(alcohol) RSG (gaming) RSF(food) BMV(coffee) A SELMELIER(wine choice) & keno machines have live sporting channels book & join the crown lilydale for...

We haven’t been here for over a year since a family member was diagnosed with coeliac disease and knowing that Coeliac’s are tricky to cater for when eating out. We haven’t really been out to eat due to this but a birthday dinner was the reason. But……the supervisor in the bistro was amazing and went beyond for us with the chef to cater for the coeliac family member. She feasted on a delicious plate of garlic prawns, confidently knowing the chef and the supervisor were all over it and were cautious. Even letting the girl know, who took our order to put coeliac next to the coeliac order and then double confirming with the chef that it was all good. The rest of us enjoyed Parma and Thai beef salad. I feel so confident in returning to the bistro with my coeliac family member and being able to enjoy a meal without fear. Thank you. We had delicious meals and a beautiful night. Kudos to the chef and...