Crust Pizza Eltham — Restaurant in Melbourne

Delivery needs to be improved. I live in a nearby suburb, and delivery took 40 mins even though I was told it would be about 15 mins. The only payment options were to (a) speak my credit card number over the phone, or (b) pay cash when the delivery arrived. This is the 21st century, so how about expanding the delivery options, e.g. EFTPOS? The delivery person was clearly innumerate: I presented $50 for a $22 bill, and was given $18 in change, and had to explain to the person that 50-22=28.

Reply to owner's reply: no, I disagree - failing to calculate 50-22 is not a simple mistake, a primary school child could work out that one. Your staff should be capable of simple cash transactions. As for your reply about the delivery timeframe: your phone operator told me it would take about 15 minutes, so perhaps you should train them to give more accurate estimates?

Since you took the time to reply to me, I've revised my review from 1 to 2 stars, and I still think that it is an honest review, not me taking out frustration on someone else, so your personal attack won't...

Currently 1 hour and 45 minutes since I ordered and still not here. Told it would be 1 hour and could accept that at the time, but have just rung and been told it still hasn't left the shop. Priority is given to pick up (Currently only 25 minutes) They just keep shuffling home delivery orders to the end of the queue. Never again will I order home delivery from Crust. Da Vinci's in Diamond Creek say 1 hour and that is the most it ever takes on a wet Friday night at 6.00pm. HANGRY!!!!!!! Finally got the pizzas. Tasted good (tbh they could have tasted like cardboard and I would have been happy), and were hot, but not fair that deliveries keep getting pushed back to give pick ups priority. Crust should not offer home delivery if their ovens are too small to cope with the number of orders. Thanks...

Worst place I've ever ordered from. Ordered at 6:15, was told the pizza would arrive at 7pm. Pizza never arrived and no one answered the phones. Went down to see if we could pick up the order at 7:45 after waiting and was told that they hadn't even BEGUN to make the BASES for the pizza yet! Asked why no one was answering the phones and was told, "there's 2 of us here and if we answered the phones then we wouldn't make the pizzas." I can see now from reading previous reviews that this has been an ongoing issue for quite some time and despite claiming it will be addressed, it clearly hasn't been. Do not go to Crust Eltham, it's a complete waste of time. I got a full refund and went to Al's Pizza, BEST PIZZA EVER! If you want decent service and good pizza at a great...