Domino's Pizza Berwick — Restaurant in Melbourne

Giving you 1 star because there is no option to give Negative stars.

Firstly I was given wrong pizzas. I ordered 2 x extra large pizza 1 pepperoni and 1 cheese garlic but I was given 2 x cheese pizzas. When I called store spoke to lady who put me on hold and I was on hold for 40 minutes. I passed on feedback and the below message was sent to me and when I called to get pizza they said it is not in the system. Seriously Dominos Berwick Clyde is a joke. Good luck to everyone ordering from them and upon mistake get these generic messages.

Hi,

We sincerely apologise for the poor product and service you received last time.

At Domino’s we are extremely proud of our quality ingredients and great tasting pizzas but we recognise that we are only as good as the last pizza that went out the door. In this case we are aware that we’ve let you down and would like the chance to make it up to you.

We have addressed this matter in store with all staff and can assure you every effort will be made to ensure this does not happen again.

To further apologise for this matter, we would like to offer you One FREE pizza + Garlic bread + 1.25L drink next time so this credit will be in the store system for you. Please note: The credit will be used via phone/counter order so please kindly reach out our friendly staff for redemption. It won’t be available online.

Please also let me know if you have any further comments or concerns, we really appreciate you taking the time to send us your...

Pizza arrived with chicken i never requested plus driver didn't notify me pizza had arrived just sat out in the cold. Given a customer survey as it appears Dominoes cares about good customer service lol. Answered survey honestly and received email apologising for poor service and as compensation could order a free pizza. Rang for free pizza and phone etiquette was surprisingly poor, i had to reconfirm i had rang Dominoes as they just answered with 'Yeah?'. Explained i had a free pizza i wanted to honour and he said i have to drive into the store to collect. I said why should i be inconvenienced twice especially when this free pizza was a token for previous bad service? Long story short will not recommend this store, all other reviews seem to reflect this sentiment. Plenty of other better quality pizza stores in the area so do yourself a favour and don't bother with these jokers. They even said next time i am to collect in store, i asked them so you think there will be a next time? What you guys are expecting to...

We Paid an extra $3 for priority delivery in 25mins, the pizza arrived after 50mins. We had the pizza tracker. The pizza driver sat over 20 mins in one location not moving. By the time the food arrived, it was cold and inedible. We contacted after an hour trying to get through ( No one answers the phone!!!) we finally get through and speak to the manager you said we will get a full refund. Today we check and no refund was provided. We call the store and no manager available, however speak to a team member who advices we are not getting a refund as it’s in the fine print that they can take as long as they want to deliver food. Which is ridiculous that I paid for food I can’t eat. I tried to reason with the staff member but instead could hear him off talking to someone else in a different language and laughing. Got the feeling I was being mocked in another language. Read the reviews for this store. It’s crazy they use to be great pizza place now they are shocking, I just want the refund that was...