Domino's Pizza Glenroy — Restaurant in Melbourne

I got so dissapointed with dominos Glenroy today. Before I went to the gym, my husband asked me if I can pick up a pizza after I finished. After I'm at the gym, I just realised I forgot to bring my phone, So I couldn't ask my husband if he already ordered through the app or what. I thought if I go back again, it would be late for me. So I just went to Dominos straight away after gym. I asked a lady there if there is an order under my husband's name. She said no. I asked if I could borrow their phone to call my husband if he already ordered, instead of I need to go and back the house again to pick up the pizza. As she was alone, she asked me to wait 5 minutes until the other staff came cause she got another customer waiting. I said ok I will wait. Not long after that another 2 staff came in. They both looked busy, one of them was busy receiving orders from phone I guess. I understand he was busy, so I waited until he finished talking on the phone and the other lady was busy making the order, that's ok, there was no customer queuing, so I thought I will just explaine to him the same thing. I appreciated he kindly lend his phone to me. I found out my husband hasn't ordered anything cause he thought I forgot my phone and I would go home straight away, but because I'm already at Dominos, he decided to just order it on the spot at the cashier. I asked to the staff if he has the special value range $5 pizza, but he impatiently responded that there is no kind of order and I couldn't order it now. I explained that I would like to order it now from the menu because actually my husband hasn't ordered online yet. Unexpectedly, which made me shock, he impatiently said to me in high tone, "HOW COME DO I KNOW THAT? YOU JUST TOLD ME NOW!". After that he tried to argue emotionally, I was like, "My goodness, WHAT IS GOING ON?? IF THERe is actually no online order from my husband, then that's ok, why do you get upset? If I couldn't order through the app, I thought I just could order it at the shop too right? I came to you to buy your pizza. While he kept talking seemed like it is my fault that maybe I wasted his time or I was a stupid customer to him, The other staff just watched and he just bung the menu in front of me on the bench. Excuse me? I know maybe I'm just a customer who wants to buy only $5 pizza, even I could afford the $10 one, and a customer who wasted your time to borrow your phone, but, sorry, it doesn't mean you could treat me like this. After he kept talking emotionally, I felt half shocked half disappointed. I'm a customer who just wants to buy your pizza, I explained nicely and you responded with an impolite high tone like that, sorry, I'M OFF, bye! I know maybe you are tired, you've been working all day and dealing with different kinds of customers or whatever happens in your shop, but please... keep serving nicely. Since then, I won't ever buy pizza from Dominos Glenroy anymore. There are still many pizza shops with good deals and with better service than Dominos Glenroy. Sorry for...

Since it's a Tuesday half price pizza deal, we have ordered extra large peri peri chicken pizza, but the person who took the order( his name was Vipin Deshwal), charged us full amount ($18.26 and placed the order as large pizza instead of extra large. After realizing that he charged us full price (large pizza) we reminded him about Tuesday deal. He sounded really arrogant and said, a sales man would never tell you about the deal and it's customers responsibility to ask. For a minute I was shocked with his response and felt really awful! So he was telling me that I should ask and remind him about the Tuesday deal. I asked for a receipt and then he said okay I'll refund you the amount. We however asked for the previous order receipt but I wasn't given one I'm guessing the order number would be 96. I'm a regular dominos pizza lover and this is not the first time we have had issues from that store. We called the store to provide a feedback and asked for the manager. He said he is the manager, after having a bit of conversation , he put some one on the line( guess he is the manager - Mohit) I'm sure the guy who took the order answered the call and gave a wrong identity pretending he is the manager. It looks like they don't really care or bother about the service they are providing. It's quite unfortunate and sad to see people like these who are completely unfit working in customer service area with no minimal standards. Not sure whether we are living in a third world nation or in Australia. I would never ever order pizzas from this dominos again. I would give less than zero if could and thanks for the service you are providing....

Ordered through the app this evening and paid the $3 for extra pepperoni. Pizza was delivered with barely any sauce and sparse pepperoni (definitely not extra).

Called to ask why the extra pepperoni wasn’t added and the ‘manager’ had the audacity to tell me that the $3 was for delivery. For starters, Dominos don’t charge delivery... and the receipt very plainly said the extra cost was added on to the pizza.

Rather than admitting that they’d missed the extra toppings (like any normal person would do without hesitation in a situation where it was unquestionably so), the guy got into a full on screaming argument with me telling me I was wrong and that I must have somehow changed the price of the pizza... how on Earth would I change the price of a pizza without adding or removing something? And why would I randomly opt to pay $3 for no reason?

If you don’t know your own restaurants menu, the price list, that there is an option to add toppings to all pizzas and the fact they don’t even charge delivery – you’re not suited to a management position.

About 5 minutes after the wonderful interaction, second store manager then called me back to give me a coupon while still trying to (admittedly much more calmly) tell me that they weren’t in the wrong. He went on to say that it’s not their fault that their docket system doesn’t marry up with the app. Lol. Well, who’s fault is it? It’s definitely not the customers fault that they paid extra and got nothing in return.

We’ve been ordering for a while and have noticed the standards slowly slipping. After this experience it’s safe to say we will never order from the Glen Roy...