Domino's Pizza Williamstown — Restaurant in Melbourne

Disgraceful Service. “Worst pizza I have ever eaten” - My mum did a phone order as she is not internet literate. When she ordered she ordered two “family pizzas” and a nachos. Instead of being told that Diminos didn’t do family, the person on the phone just wrote large which I didn’t realise until arrived. When I went to pick up the order the pizzas were ready and my name was on the screen however the nachos were only just going in the oven- so my order was not actually ready, something to think about for your database. Instead of admitting someone had made a mistake- no eye contact was made and someone mumbled some random excuses. When I asked about my food and how much longer no one gave me any reassurances, apologies, or condolences. When then the nachos where finally ready and my pizzas given to me, I asked “I think my mother ordered family” they said “we don’t do family” I said “well who took the order because this wasn’t explained on the phone to my mother” again no apologies. I asked if I could have an email or phone number to give detailed feedback to someone- I was told this was impossible and told to use the scan feedback. When we got the pizza home and looked at the pizza it was the worst pizza any of us had eaten. There was little topping and the nachos were burnt. It was my understanding that dominos prides its self on a CRM strategy and I saw very little attempt to grow market share and retain lifetime...

I placed a $84 order online with a clearly listed address and reasonable delivery expectations. The food was marked as delivered (2 missed calls within 3 mins), but it was left on a street corner near Dan Murphy’s, nowhere near my location. I rushed out immediately — it was already gone.

When I called the store for help, I spoke to Anil, the shift manager, who was rude, dismissive, and blamed me for the issue. Instead of offering any assistance, he raised his voice, made no effort to resolve the situation, and told me to “just call head office.” I was left angry, helpless, and without food or support.

What made this worse was the total lack of customer service or accountability. I’ve used this address before with no problems, yet this time I was treated with disrespect and told it was my fault.

Domino’s needs to review how this store handles mistakes and treats paying customers. Anil’s behaviour was completely unprofessional, and there was no escalation path or support for me to turn to.

This experience was frustrating, insulting, and costly. Avoid this store if you want your food delivered properly and expect even the bare minimum of...

I was pleasantly surprised and impressed by the dominoes ordering experience. Put my order in on the website, and the website loaded their live pizza tracker, which showed what part of the process they were up to (processing order, making order, cooking order, ready in store and rate your order - with a horizontal bar filling up left to right in red as the process went along). It also said what time the order would be ready, and the machine takes a photo of the pizza when done, showing the picture of the cooked pizza on my phone. When I got to the store, a screen had my name on it and was given to me really efficiently. The pizza actually wasn't that bad either, ordered the double bacon cheeseburger on a thin crust, and while it wasn't that big and tasted on the slightly artificial side, it was delicious. Experience was 10/10,...