Ferguson Plarre's Bakehouse - Hawthorn — Restaurant in Melbourne

Could not be more disappointed in this place. We ordered sandwiches as part of a catering order for a party we were hosting. We were promised that the sandiches would be fresh and made on the morning of the function. This was clearly not the case. The bread was in some parts dry bordering on stale and in other soggy where it was clear that at best they had been made the day before and refrigerated. Further they were overpacked in the box so that they were completely squashed.

Long story short they were not serveable and we had to do a last minute run around to find an alternative. On complaining to the bakehouse they couldn't seem to care less. Offered a lame excuse about not having the right size boxes (how about just using two then?) and lied about them having been made that morning (there was no way). Refund requested and they just ignored all correspondence...

I think a 1-star is too generous for this place; I really want to give a negative rating ? I should have read the reviews before I ordered my lattè. The coffee tasted like it had no coffee powder/beans added to it; tasted like less milk + more water. The service was even worse (no wonder the place was empty during lunch on a Sunday). I was served by an absolutely rude man. I ordered my lattè & sat down. I was served in a takeaway cup. When I asked if sugar had been added, he turned on his heel and very angrily accused me of not asking for sugar. I was truly surprised at his anger. I guess things are done differently in VIC - u have to tell a Barista how to make coffee. This place needs a lesson on service especially on courtesy and ... DO NOT serve hot beverages if you are going to stinge on...

It had been sometime since I had been to this location. I used to frequent this store and thoroughly enjoyed what was on offer. In my recent visit I was sorely dissatisfied with the satisfaction of the operational standards. Thinking the companies standards had slippped I went to another Fergus and Plarre in Burwood, alas no it was only this stores standards who dropped.

From what I believe to be the owner I was sorely disappointed with conversation overheard. Criticising her parent company for recent changes. Yet I don’t see this as a suitable reason to lax your standards in the delivery of customer satisfaction. Staff were amazing but the leadership inability at the helm rose concerns when encountered with rrrors occurring at their...