Bunnings Hawthorn — Local services in Melbourne

As a regular customer, I'm writing this review to express my thoughts on the current state of the company's renewable energy commitments. While there have been some efforts made, I believe there is significant room for improvement in this area.

It's apparent that the company has taken some initial steps towards embracing renewable energy sources. However, the progress seems somewhat limited given the scale of the environmental challenges we face. I encourage the company to consider more ambitious and impactful measures to truly make a difference.

Increasing investment in renewable energy infrastructure, such as solar and wind technologies, should be a priority. Expanding the use of these clean energy sources can substantially reduce the company's carbon footprint. Additionally, exploring partnerships with organizations that specialize in renewable energy solutions could provide valuable insights and accelerate progress.

Transparency is crucial. Sharing detailed information about current renewable energy initiatives, along with a clear roadmap for future developments, can build trust among customers and stakeholders. It would also demonstrate the company's commitment to meaningful change.

Furthermore, public engagement is essential for driving change at a larger scale. Hosting events, workshops, or online seminars about renewable energy can create awareness and inspire others to adopt greener practices.

In conclusion, while the company has taken some initial steps towards renewable energy commitments, there is a long way to go. I believe that with more strategic planning, investment, and transparent communication, the company can become a true leader in sustainability. I hope to see more meaningful actions in the future that reflect a genuine dedication to creating a greener and more sustainable world.

There's potential for positive change—let's...

Very poor customer assistance. I and my friend went to buy an air cooler. We checked the website and it showed availability at Hawthorn store. We checked the areas where air coolers are stored and could not find any. We asked an employee and he said he is busy and suggested us to go to the ground floor. We did. We asked someone there. He said he is busy and suggested to ask someone in the first floor. But this time this employee confirmed that the item is available by checking in his Bunnings app or something. We went up again same answer down. Then up. Surprisingly, this happened almost 6 times. Then finally, finally we found the guy who manages this stuff and said that the information available in the website is wrong. So sorry. We were tired and hungry. In my guess, we have walked about 2-2.5 kms. We had known more info about the items location than an average Bunnings employee. Having completed our daily walking exercise requirement, we decided to leave. Oh the review is not complete yet. One may wonder, oh may be online service is better. My online experience follows: We made an order for few items in Bunnings online this time to save time. After few days we received a reply that some of the items are not available but then why did you take the payment. Now it is almost a month we did not receive the refund. At least Bunnings have consistency you see in online as well as direct shopping. Same service. I am still running behind them for the refund. We wrote to customer service. God knows when I will get...

Saddened to have to update my previous five stars with a one star review. After purchasing some large plater pots and plants, I was informed the delivery times to be between 7am and 7pm but I would receive a call if likely to be late and would receive a call from the delivery driver also. At 11:30 I rang and enquired only to be told I would get a call back with an update, no call was made. I tried again at 4:00 only to be told I would again get a call back. At 4:45 pm after waiting for over nine hours I was finally given the courtesy of a call to say that my goods had just been picked up and would be delivered by 7pm. My obvious next query was why I hadn't been given even the most basic courtesy of a call earlier to say it wouldn't be arriving until the evening was met with a "sorry about that mate, we've been pretty busy!"..... So for all you shoppers out there happy to spend an additional couple hundred dollars for delivery, be warned. When the delivery was finally made at 5:25, (oh well, eleven plus hours waiting around....) the subcontractors had an attitude just shy of sub zero. I'll give one star as I can't give a lower score. Couldn't be less impressed with Bunnings on this occasion. They are meant to be purely customer focused, however this demonstrates contempt and a very poor comprehension of what customer service involves. I have no plans on returning there and warn others to be aware of what happens the moment your dollars leave your bank account! Bunnings management, you...