Ferguson Plarre's Bakehouse - Sanctuary Lakes — Restaurant in Melbourne

Do not order from here. I paid $90 for 20 Cupcakes and when I collected them for my twins 7th birthday the icing colour was wrong. The staff member just said, "oh, we can refund it or you take them, the staff that took the order wrote that blue down". I told the staff I ordered through I wanted deep blue because it was a sonic theme. I asked if I can have a sixount because of the mistake to which she snuffed at and said it's not their company policy, so no. I have been buying cakes from there since my 7yr olds christening. I have 3 kids and every even I have had I have ordered from there and have recommended them to so many people. That ends today. I now have to go home and make icing for Cupcakes I paid $90 for. How disgraceful and what poor...

We recently ordered a Piñata cake from here for our daughter's birthday. We were excited for her to cut the cake and find the lollies flowing out but there were no lollies. We honestly thought they had forgotten to put the lollies in. When we cut the cake right down the middle for serving, we found a handful of lollies in the centre of the cake. This is definitely not what I expected looking at the photos on the website. Do not order this cake expecting it to look like the photos. You are better off ordering a normal cake. We had also requested "Happy Birthday" to be written on the cake and paid extra for it too, But it was just a thin block of chocolate with the words written on it! Again not what I expected! We will definitely not be...

If I could leave a 0 start review I would. Placed and paid for a Too Good To Go order at 3.13pm today for a surprise cake bag. I travelled half an hour in peak hour traffic just to be told when I arrived that my order was cancelled because “they sold the cake and was unable to make the bag”. I checked the app and it was cancelled at 5.30pm, I arrived at 5.35pm. My understanding was once you purchased something it was sold to YOU. I called the store a few times to speak to the staff again after I left but there was no answer and they’re still open. Would not...