Ginger Fox Cafe — Restaurant in Melbourne

This is more a comedy store than a cafe. True story below;

Me: Hi, do you think I could get the fruit and yoghurt without the Bircher muesli on it

Cafe: No. we don’t adjust our menu

Me: you can’t just not add it on top

Cafe: well we don’t reduce our prices

Me; that’s ok. Happy to pay the menu price, just don’t like Bircher

Cafe: so you want to pay $19 for fruit and yoghurt

Me: yes. Happy to do that

Cafe: I’ll have to ask chef

Cafe returns: chef says no. You see raspberries are really expensive.

Me: ok. I didn’t want more raspberries. Just what is on the menu

Cafe: but raspberries are $7 a punnet

Me: ok. Let’s take all the raspberries out.

Cafe: I’ll check with chef

Cafe returns: that will be an extra $6 to take out the raspberries

Me: so now it’s $25 to get the fruit and yoghurt with no bircher and no raspberries. That is I’m paying more now to get less

Cafe: yes. So just pick something off the menu.

Me: ok, I’ll have the fruit toast,

Cafe: but I thought you wanted the fruit.

Me: (I am dying in fits of laughter on the inside).

By the way, the fruit toast was hard as timber and they managed to burn it.

So, come for the laughs, but not the...

Had been here quite regularly before change in management. Sorry guys but first and second visit were great. Good food and friendly staff. Our third visit following the change in management was appauling. We sat down for brekky and waited for someone to bring us water/menu or even acknowledge our presence but it never happened - no, it wasn't busy. Yes, there were plently of staff hovering around and even the manager was in (we know who he is because we had a lovely chat when he first moved in). Watched others walk in and served in less than 30 seconds. Walked up to the counter to grab our menus which i thought might prompt someone to come over and attend to us. Tried to make eye contact/hand in the air and even called out once or twice to grab someone's attention. Nothing. We got up and left. There's plenty of choice for a bite at the concourse and if you're going to keep people coming back you need to do better than a good first impression. Won't...

Came here on two seperate occasions.

First time was dine-in a month ago. We ordered 2 lattes, salmon eggs Benedict and bacon eggs Benedict. All was ok not bad. Welcome isn’t very good, no greeting, tables dirty, floor staff a little lost. An older man took our order, not welcoming at all..

Second time was this morning. Ordered take away as we needed to get back to work in the area. We ordered 2 bacon eggs Benedict. Staff called out our order with both meals stack on top of eachother and held together like they were sandwich’s!! When asked if we could have take away cutlery we were told they didn’t have any. If your cafe offers take away options, it would make sense to have utensils ready too. Went to IGA to buy cutlery! Both poached eggs on both meals over cooked. This is definitely last visit! Sorry guys, but for your business to thrive it really is just the smallest details you need to pay attention to. Smile, say hello, be accomodating...